Improving Service Level Engineering

An Intuitionistic Fuzzy Approach

Roland Schütze (Autor)

Buch | Softcover

XXV, 195 Seiten

2018 | 1. Softcover reprint of the original 1st ed. 2018
Springer International Publishing (Verlag)
978-3-319-86684-0 (ISBN)

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This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.

Business and IT Alignment - A fuzzy Challenge.- Part I: SLA Dependency Mapping.- Towards a Gradual and Bi-Polar Concept.- Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA).- Part III: Towards 'Business and IT' Aligned Service Level Engineering.

Erscheint lt. Verlag	3.8.2018
Reihe/Serie	Fuzzy Management Methods
Zusatzinfo	XXV, 195 p. 71 illus., 64 illus. in color.
Verlagsort	Cham
Sprache	englisch
Maße	155 x 235 mm
Gewicht	349 g
Themenwelt	Mathematik / Informatik ► Informatik ► Theorie / Studium
	Mathematik / Informatik ► Mathematik ► Finanz- / Wirtschaftsmathematik
	Wirtschaft ► Allgemeines / Lexika
Schlagworte	automated information assimilation • bipolar assessment • business impact assessment • fuzzy dependency couplings • fuzzy-mathematical operations • intuitionistic operations • IT Service Management • Service Level Agreement • SLA • SLA dependency mapping
ISBN-10	3-319-86684-2 / 3319866842
ISBN-13	978-3-319-86684-0 / 9783319866840
Zustand	Neuware