Improving Service Level Engineering
An Intuitionistic Fuzzy Approach
Seiten
2017
|
1st ed. 2018
Springer International Publishing (Verlag)
978-3-319-59715-7 (ISBN)
Springer International Publishing (Verlag)
978-3-319-59715-7 (ISBN)
This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.
Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.
Business and IT Alignment - A fuzzy Challenge.- Part I: SLA Dependency Mapping.- Towards a Gradual and Bi-Polar Concept.- Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA).- Part III: Towards 'Business and IT' Aligned Service Level Engineering.
| Erscheinungsdatum | 05.08.2017 |
|---|---|
| Reihe/Serie | Fuzzy Management Methods |
| Zusatzinfo | XXV, 195 p. 71 illus., 64 illus. in color. |
| Verlagsort | Cham |
| Sprache | englisch |
| Maße | 155 x 235 mm |
| Gewicht | 502 g |
| Themenwelt | Mathematik / Informatik ► Informatik ► Theorie / Studium |
| Mathematik / Informatik ► Mathematik ► Finanz- / Wirtschaftsmathematik | |
| Wirtschaft ► Allgemeines / Lexika | |
| Schlagworte | automated information assimilation • bipolar assessment • Business & Management • business and management • business applications • business impact assessment • Business & Management • business mathematics & systems • Business mathematics & systems • fuzzy dependency couplings • fuzzy-mathematical operations • information architecture • intuitionistic operations • IT in business • IT Service Management • Maintenance & repairs • Maintenance & repairs • management of computing and information systems • Math applications in computer science • Mathematical & statistical software • Mathematical & statistical software • Maths for computer scientists • Service Level Agreement • SLA • SLA dependency mapping |
| ISBN-10 | 3-319-59715-9 / 3319597159 |
| ISBN-13 | 978-3-319-59715-7 / 9783319597157 |
| Zustand | Neuware |
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