Office Skills

Margaret Horsfall has had extensive teaching and industry experience. She taught at Holmesglen TAFE in Victoria for 5 years and prior to that got her business degree in Office Administration at Monash University, Melbourne. Margaret also worked for National Mutual Insurance for six years as Administrative Co-ordinator. She has also held teaching positions in High Schools, teaching the office skills program. Margaret has now retired and moved to Tasmania.

Office Skills: A Practical Approach, 4th edition Level 1 Chapter 1 BSBCMN101A Prepare for work BSBCMN102A Complete daily work activities Chapter 2 BSBCMN103A Apply basic communication skills BSBCMN104A Plan skills development Chapter 3 BSBCMN105A Use business equipment BSBCMN106A Follow workplace safety procedures Chapter 4 BSBCMN107A Operate a personal computer BSBCMN108A Develop keyboard skills BSBCMN109A Follow environmental work practices Level 2 Chapter 5 BSBCMN201A Work effectively in a business environment BSBCMN202A Organise and complete daily work activities Chapter 6 BSBCMN203A Communicate in the workplace BSBCMN204A Work effectively with others BSBCMN205A Use business technology Chapter 7 BSBCMN206A Process and maintain workplace information Chapter 8 BSBCMN208A Deliver a service to customers BSBCMN209A Provide information to clients BSBCMN210A Implement improved work practices BSBCMN211A Participate in workplace safety procedures Chapter 9 BSBCMN212A Handle mail BSBCMN213A Produce simple word processed documents BSBCMN215A Participate in environmental work practices BSBCMN216A Create customer relationships BSBCMN217A Process customer feedback Level 3 Chapter 10 BSBCMN301A Exercise initiative in business BSBCMN302A Organise personal work priorities BSBCMN304A Contribute to personal skill development Chapter 11 BSBCMN305A Organise workplace information BSBCMN306A Produce business documents BSBCMN307A Maintain business resources Chapter 12 BSBCMN309A Recommend products and services BSBCMN310A Deliver and monitor a service BSBCMN311A Maintain workplace safety Chapter 13 BSBCMN312A Support innovation and change BSBCMN313A Maintain environmental procedures BSBCMN314A Utilise a knowledge management system BSBCMN315A Work effectively with diversity Chapter 14 BSBCMN316A Process customer complaints BSBCMN317A Meet customer needs and expectation Chapter 15 BSBADM306A Create electronic presentations BSBADM307A Organise schedules BSBADM405A Organise meetings BSBADM406A Organise business travel BSBADM407A Administer projects Finance Section Chapter 16, Financial source documents Chapter 17, Petty cash Chapter 18, Bank deposits