Office Skills: A Practical Approach + workbook
Nicola Pesce Editore
978-88-88893-98-3 (ISBN)
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The new edition of "Office Skills, A Practical Approach" has been totally revised in-line with the competencies of the training package. Providing students with a true reflection of how the course relates to real life and the workplace through the use of case studies, and a new feature called People at work, this is a truly practical resource. Integrated coverage of the competencies starts with each chapter opener and carried through the text, review questions and workbook through an innovative pedagogical feature.
Margaret Horsfall has had extensive teaching and industry experience. She taught at Holmesglen TAFE in Victoria for 5 years and prior to that got her business degree in Office Administration at Monash University, Melbourne. Margaret also worked for National Mutual Insurance for six years as Administrative Co-ordinator. She has also held teaching positions in High Schools, teaching the office skills program. Margaret has now retired and moved to Tasmania. Shirley Cairns is currently teaching at the Moreton Institute of TAFE, Wynnum Campus, as Co-ordinator of the Business Section and Principal teacher. Shirley has been in TAFE/Senior Colleges for the past 12 years and has taught all office administration courses and accounting diploma topics. Her qualifications include a Diploma in Teaching/Commercial, Bachelor of Education, Postgraduate Diploma in business administration and Masters in Business Administration (MBA). Prior to teaching in TAFE, Shirley worked in Industry for 20 years, mostly in small business. She has also had experience in High School, teaching year 12 accounting in the Senior College system.
Section One: Information And Technology
Chapter 1 Mail and Email
Chapter 2 Workplace Information Management
Chapter 3 Business Equipment and The InternetSection Two: Workplace Communication
Chapter 4 Office Role and Functions: Communication Procedures
Chapter 5 Business Documents
Chapter 6 Customer Service
Chapter 7 Customer Service: at Reception
Chapter 8 Customer Service: on the Telephone Section Three: Work Environment
Chapter 9 Business Environment
Chapter 10 Occupational Health and SafetySection Four: Business Enterprise
Chapter 11 Personal Effectiveness and Career Development
Chapter 12 Innovation and ChangeSection Five: Business Organisation
Chapter 13 Work Group/Team Effectiveness and Organising Meetings
Chapter 14 Organising Business TravelSection Six: Finance
Chapter 15 Financial Source Documents
Chapter 16 Petty Cash
Chapter 17 Bank DepositsINDEX
| Erscheint lt. Verlag | 16.8.2003 |
|---|---|
| Verlagsort | Battipaglia |
| Sprache | englisch |
| Maße | 82 x 116 mm |
| Gewicht | 4 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management |
| ISBN-10 | 88-88893-98-9 / 8888893989 |
| ISBN-13 | 978-88-88893-98-3 / 9788888893983 |
| Zustand | Neuware |
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