Human Factors in Project Management (eBook)

The Author Zachary Wong, Ph.D., is a manager at the Chevron Energy Technology Company in Richmond, California. He is a highly acclaimed instructor of human factors and team dynamics at the University of California at Berkeley Extension.

Acknowledgments.

The Author.

Introduction.

ONE: Emergence of Human Factors.

TWO: Human Factors and Team Dynamics in Project Management.

THREE: Key Elements of Team Performance: Content.

FOUR: Key Elements of Team Performance: Process.

FIVE: Key Elements of Team Performance: Behavior.

SIX: Secrets of Managing the Three Key Elements.

SEVEN: Key Stages of Team Development.

EIGHT: Moving the Team Forward: Facilitation Techniques.

NINE: Personal Space.

TEN: Team Conflicts.

ELEVEN: How Conflicts Affect Personal Space.

TWELVE: Expanding Your Space.

THIRTEEN: Managing Good and Bad Behaviors.

FOURTEEN: Raising Your Game.

FIFTEEN: Those Who Break Through Will Never Go Back.

SIXTEEN: Hearts and Minds of Human Factors.

SEVENTEEN: Personal Leadership: Putting It All Together.

Epilogue.

References.

Index.

"This book will be a benchmark for those of us seriously strivingto make the most of self-managed teams. Read this one with yournotepad at hand."
--Norm Szydlowski, president and CEO, Colonial PipelineCompany

"An essential business guide for those committed to improvingteamwork. Dr. Wong evaluates management styles, leadership skills,and conflict resolution, emphasizing the critical importance ofpositive, mutually beneficial interactions among team members asthey pursue a common goal."
--Elizabeth M. Whelan, president, American Council on Scienceand Health

"Practical, insightful, and enlightening--a great resourcefor how teams should work and what to do if they don't."
--Carol J. Henry, vice president, Industry PerformancePrograms, American Chemistry Council

"This book is a great synthesis of many useful concepts and amust-read for anyone from the first-line supervisor to aCEO."
--Jeet S. Bindra, president, Global Refining, Chevron

"The days of the true autocrat are behind us. Here's today'show-to guide about leading and inspiring a team that cares abouteffort--and results!"
--Stephen A. Lundin, president and CEO, Alta Bates SummitFoundation

"Instead of a complex psychological methodology, HumanFactors in Project Management is easy to follow with techniquesthat are instantly useful in furthering personal influence andimproving project outcomes."
--Jim O'Donnell, vice president, MSI Learning; projectmanagement instructor, UC Berkeley Extension and San FranciscoState University

"Human factors are too often overlooked as the 'soft skills'that are actually essential to develop and grow high-performanceproject teams--not anymore according to the words of wisdomespoused by Dr. Zachary Wong."
--Ray Ju, vice president programs, PMI Diversity SIG;leadership architect, Get IT LLC