Human Factors in Project Management (eBook)

The Author Zachary Wong, Ph.D., is a manager at the Chevron Energy Technology Company in Richmond, California. He is a highly acclaimed instructor of human factors and team dynamics at the University of California at Berkeley Extension.

Acknowledgments vii

The Author xi

Introduction 1

One Emergence of Human Factors 11

Two Human Factors and Team Dynamics in Project Management 17

Three Key Elements of Team Performance: Content 27

Four Key Elements of Team Performance: Process 37

Five Key Elements of Team Performance: Behavior 69

Six Secrets of Managing the Three Key Elements 91

Seven Key Stages of Team Development 111

Eight Moving the Team Forward: Facilitation Techniques 125

Nine Personal Space 149

Ten Team Conflicts 191

Eleven How Conflicts Affect Personal Space 207

Twelve Expanding Your Space 223

Thirteen Managing Good and Bad Behaviors 247

Fourteen Raising Your Game 265

Fifteen Those Who Break Through Will Never Go Back 285

Sixteen Hearts and Minds of Human Factors 303

Seventeen Personal Leadership: Putting It All Together 323

Epilogue 341

References 343

Index 345

"This book will be a benchmark for those of us seriously striving
to make the most of self-managed teams. Read this one with your
notepad at hand."

--Norm Szydlowski, president and CEO, Colonial Pipeline
Company

"An essential business guide for those committed to improving
teamwork. Dr. Wong evaluates management styles, leadership skills,
and conflict resolution, emphasizing the critical importance of
positive, mutually beneficial interactions among team members as
they pursue a common goal."

--Elizabeth M. Whelan, president, American Council on Science
and Health

"Practical, insightful, and enlightening--a great resource
for how teams should work and what to do if they don't."

--Carol J. Henry, vice president, Industry Performance
Programs, American Chemistry Council

"This book is a great synthesis of many useful concepts and a
must-read for anyone from the first-line supervisor to a
CEO."

--Jeet S. Bindra, president, Global Refining, Chevron

"The days of the true autocrat are behind us. Here's today's
how-to guide about leading and inspiring a team that cares about
effort--and results!"

--Stephen A. Lundin, president and CEO, Alta Bates Summit
Foundation

"Instead of a complex psychological methodology, Human
Factors in Project Management is easy to follow with techniques
that are instantly useful in furthering personal influence and
improving project outcomes."

--Jim O'Donnell, vice president, MSI Learning; project
management instructor, UC Berkeley Extension and San Francisco
State University

"Human factors are too often overlooked as the 'soft skills'
that are actually essential to develop and grow high-performance
project teams--not anymore according to the words of wisdom
espoused by Dr. Zachary Wong."

--Ray Ju, vice president programs, PMI Diversity SIG;
leadership architect, Get IT LLC