Information Technology in the Hospitality Industry

With the advent of computerization the business practice of the hospitality industry has been affected by information technology, in common with other industries. This text examines the nature of these changes in the context of the consumer, and looks at the role of IT in the future.

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With the advent of computerization the business practice of the hospitality industry has been affected by information technology, in common with other industries. The information technology revolution has meant wholesale changes and opportunities for the industry. This text examines the nature of these changes in the context of the consumer, looking at hospitality staffing, the strategic role which IT can play, the manager, company culture and future implications.