Domestic Workers Talk

Kellie Gonçalves is Senior Lecturer in the Department of English, University of Bern, Switzerland. She is the author of Labour Policies, Language Use and the ‘New’ Economy: The Case of Adventure Tourism (2020, Palgrave Macmillan) and co-editor of Language, Global Mobilities, Blue-Collar Workers and Blue-Collar Workplaces (2021, Routledge with H. Kelly-Holmes). Anne Ambler Schluter is Associate Professor in the Department of English and Communication, Hong Kong Polytechnic University. Her research focuses on the sociolinguistics of migration, discourse analysis, affective attachment/emotional labor, healthcare communication, and minority language and belonging.

Figures and Tables



Acknowledgments



Chapter 1. Introduction



Chapter 2. Advancing Methodology: Using a Mixed Methodological Approach within a Multilingual Cleaning Company



Chapter 3. Magda: The Personal and Professional Trajectory of Shine’s Owner



Chapter 4. The Interplay between Identity, Ideology and Capital that Strengthens Cultural Attachments: The Pull of Portuguese and the Portuguese-Centric Ironbound Community for Shine's Hispanophone Employees



Chapter 5. Multicompetence as Essential and English-Language Proficiency as Secondary: Examining the Shape of Customer–Employee Interactions between Speakers who do not Share a Common Language



Chapter 6. Conclusion



References



Index