Diversity and Inclusion in Quality Patient Care

Editors:Marcus L. Martin, MDVice President and Chief Officer for Diversity and Equity Professor of Emergency MedicineUniversity of Virginia School of Medicine Department of Emergency MedicineCharlottesville, VA, USA Sheryl Heron, MD, MPHProfessor of Emergency MedicineVice Chair – Administrative AffairsAssistant Dean Clinical Education & Student AffairsEmory University School of MedicineAtlanta, GA, USA Lisa Moreno-Walton, MD, MS, MSCRProfessor of Emergency MedicineDirector of Emergency Medicine ResearchDirector of Diversity in Emergency MedicineDepartment of Medicine, Section of Emergency MedicineLouisiana State University Health Sciences Center- New OrleansNew Orleans, LA, USA Managing Editor:Anna Walker Jones, BACharlottesville, VA, USA

'Chapter 1

Defining Diversity in Quality Care

Marc A. Nivet, EdD, MBA and Malika Fair, MD, MPH

Chapter 2

Racial/Ethnic Healthcare Disparities and Inequities: Historical Perspectives

Savoy Brummer MD, FACEP, Iris Reyes, MD, Marcus L. Martin, MD, Leslie Uldine Walker, BA, and Sheryl L. Heron, MD MPH

Chapter 3

Educating Medical Professionals to Deliver Quality Health Care to Diverse Patient Populations

Marcus L. Martin, MD, Sheryl L. Heron, MD, MPH, Lisa Moreno-Walton, MD, MS, MSCR, Leslie Uldine Walker, BA, Anna Walker Jones, BA

Chapter 4

Culturally Competent Faculty

Georges Ramalanjaona, MD, DSc, MBA and Marcus L. Martin, MD

Chapter 5
Culturally Sensitive Care: A Review of Models & Educational Methods

Antoine Leflore, MD, Susan Sawning, MSSW, Cherri Hobgood, BA, MD

Chapter 6

Interpreter Services

Yu-Feng Yvonne Chan, MD, Kumar Alagappan, MD, FACEP, FAAEM, FIFEM, Saadiyah Bilal, MD, Jan Hargrave, BS, MS, Suzanne Bentley, MD, MPH, and Marcus L. Martin, MD

Chapter 7

The Patient-Physician Clinical Encounter

Thea James, MD

Chapter 8

Spiritual Care Services in Emergency Medicine

Mildred M. Best, MDiv, MSS, BCC, Swami Sarvaananda PhD, BCC, Jamela M. Martin, MS, BSN, PhD, Pamela Gayle White and Marcus L. Martin, M

D

Chapter 9

Lesbian, Gay, or Bisexual (LGB): Caring with Quality and Compassion

Joel Moll, MD and Paul Krieger, MD

Chapter 10

Culturally Competent Care of the Transgender Patient

Brandy Panunti, MD

Chapter 11

Looking Past Labels: Effective Care of the Psychiatric Patient

Leslie S. Zun, MD, MBA and John S. Rozel, MD, MSL

Chapter 12

Disability and
Access

Anne Beth Smith, MBChB, FCEM(SA), Mmed

Chapter 13

Racial and Ethnic Disparities in the Emergency Department: A Public Health Perspective
Edward Stettner, MD, Leon L. Haley Jr., MD, MHSA, CPE, and Sheryl L. Heron, MD, MPH

Chapter 14

Vulnerable Populations: The Homeless and Incarcerated

Ava Pierce, MD

Chapter 15

Vulnerable Populations: The Elderly

Anne Beth Smith, MBChB, FCEM(SA), Mmed

Chapter 16

Vulnerable Populations: Children

Kevin L. Ferguson, MD, FACEP, John S. Misdary, MD, FACEP, Alex R. Diaz, BS, OMS-4, and Darcy Mainville, BS, MS-4

Chapter 17

Religio-cultural Consideration When Providing Healthcare to American Muslims

Ugo A. Ezenkwele, MD, MPH, Gholamreza Sadeghipour Roodsari, MD, MPH, and Aasim I. Padela, MD, MSc

Chapter 18

Disparities an
d Diver

sity in Biomedical Research

Lynne Holden, MD and Lynne D. Richardson, MD

Section II: Case Studies

Chapter 19

Cultural Competency Case Studies: Transitional Introduction

Marcus L. Martin, MD

Chapter 20

Case 1: African-American Infant and Family

Sheryl L. Heron, MD, MPH, Lynne D. Richardson, MD

Chapter 21

Case 2: Cambodian Refugee

Erika Phindile Chowa, BA, MD and Christian Arbelaez, MD, MPH

Chapter 22

Case 3: Sickle Cell Crisis

Bernard L. Lopez, MD, MS, Heather Hollowell Davis, MD, Traci R. Trice, MD, Leigh-Ann Jones Webb, MD and Marcus L. Martin, MD

Chapter 23

Case 4: Mongolian Spots

Heather Hollowell Davis, MD, Leigh-Ann Jones Webb, MD and Marcus L. Martin, MD

Chapter 24

Case 5: Death Disclosure

Tammie E. Quest, MD

Chapter 25

Case 6: Coin Rubbing

Matthew M. Leonard, MD, Bryant Cameron Webb, MD, JD, Adetolu Olufunmilayo Oyewo, MD, and Marcus L. Martin, MD

Chapter 26

Case 7: Toxic Ingestion

Claire U. Plautz, MD and Marcus L. Martin, MD

Chapter 27

Case 8: Adolescent Indian Male Sikh

Sybil Zachariah, MD and Swaminatha V. Mahadevan, MD

Chapter 28

Case 9: Intimate Partner Violence in the Gay Community

Simiao L
i, MD, MS, Jason Liebzeit, MD and Michael A. Gisondi, MD

Chapter 29

Case 10: West Indian/Caribbean

Heather M. Prendergast, MD, MS, MPH

Chapter 30

Case 11: American Indian

Diane Rimple, MD

Chapter 31

Case 12: Spiritualism in the Latino Community

Lisa M