Renegotiating Health Care

LEONARD J. MARCUS, Ph.D., is founding director of the Program for Health Care Negotiation and Conflict Resolution at the Harvard School of Public Health. BARRY C. DORN, M.D., is clinical professor of orthopedic surgery at Tufts New England Medical Center and associate director of the Program for Health Care Negotiation and Conflict Resolution at The Harvard School of Public Health. PHYLLIS B. KRITEK, R.N., Ph.D., is professor of nursing and Doctoral Program Director, University of Texas Medical Branch, Galveston School of Nursing. VELVET G. MILLER, M.P.A., Ph.D., is former director of the Division of Medical Assistance and Health Services of the New Jersey Department of Human Services. JANICE B. WYATT, M.S., is chief executive officer of HCNA (Health Care Negotiation Associates) and former president and chief executive officer of the Metro West Medical Center and vice chancellor and hospital director for the UMASS Medical Center.

1. Why Conflict?; 2. Moving Beyond Conflict; 3. Setting the Stage for Negotiation; 4. Interest-Based Negotiation; 5. Framing to Generate Negotiation Options; 6. Reframing to Spur Momentum; 7. A Public Health and Health Policy Perspective (Velvet Miller); 8. Health Care Management: Balancing Clinical and Business Perspectives (Janice B. Wyatt); 9. Nursing at an Uneven Table (Phyllis Kritek); 10. The Evolving Doctor (Barry Dorn); 11. Positional Bargaining; 12. Mediation, Arbitration, and Dispute Resolution; 13. Crafting the Essentials; 14. Constructing a Resilient Balance.