Information Systems Management

Daniel Alban is former Senior Lecturer in Management Sciences and Information Systems at Paris Descartes University (2005-2017), France. Philippe Eynaud is Professor of Management Sciences at Sorbonne Business School, University of Paris 1 Panthéon-Sorbonne, France. Jean-Loup Richet is Associate Professor in Information Systems at the IAE Paris-Sorbonne, University of Paris 1 Panthéon-Sorbonne, France. Claudio Vitari is Professor of Management Sciences at Aix-Marseille University, France.

Foreword to the 2nd Edition xi
Serge AMABILE and Régis MEISSONIER

Foreword to the 1st Edition xv
Laurent BIBARD

Introduction xix

Part 1 Governing the Stakeholders 1

Introduction to Part 1 3

Chapter 1 IS Stakeholders 5

1.1 The technological environment of IS stakeholders, and its development 6

1.2 Impact of the developing technologies on organizational management 8

1.3 Understanding and categorizing the human stakeholders in IS 11

Chapter 2 From Global Governance to IS Governance 21

2.1 From organizational governance to IS governance 22

2.2 Defining IS governance 25

2.3 IS governance in an outsourcing strategy 28

2.4 IS governance in a resource pooling strategy 32

2.5 IS governance in a co-management strategy with stakeholders 37

2.6 Open innovation-type software 42

2.7 Exercise: PingPongApp 42

Chapter 3 IS Governance in Practice 45

3.1 IS governance organizational models 46

3.2 IS governance benchmarks 50

3.3 Implement a best practice benchmark 57

3.4 Exercise: GreenNRJ 59

Part 2 Urbanizing the Territories 63

Introduction to Part 2 65

Chapter 4 The IS Territory 67

4.1 The territory 67

4.2 Organizational and microeconomic territory 69

4.3 Organizational territory and mesoeconomics 77

4.4 The IS territory 80

4.5 The IS territory and the organization's territory 83

4.6 The IS territory and process systems engineering 87

4.7 Alignment between the firm's territory and the IS territory 91

4.8 Representing the IS territory 96

4.9 Unified modeling language (UML) 98

4.10 Exercise: Linky and Enedis' IS territory 103

Chapter 5 Territorial Urbanization 107

5.1 Urbanization 107

5.2 Urbanization of ISs 110

5.3 Urbanization: approaches and objectives 112

5.4 The planner's job 118

5.5 The limits 119

5.6 IS urbanization and the ecological transition 120

5.7 Exercise: urbanization of France's government IS 122

Chapter 6 Urbanizing the Inter-organizational IS 125

6.1 Inter-organizational territory 125

6.2 Inter-organizational territory of the IS 131

6.3 Alignment and representation of the inter-organizational IS territory 139

6.4 Urbanization of an inter-organizational IS 139

6.5 Exercise: AGK 149

Part 3 Project Alignment 153

Introduction to Part 3 155

Chapter 7 IS Project Management 157

7.1 Strategy of IS projects 157

7.2 Roll-out of a traditional IS project 160

7.3 Agile IS projects: a development methodology, a process and a philosophy 163

7.4 DevOps: making the link between IS developments and IS department procedures 168

7.5 Security in IS projects 170

7.6 Exercise: cybersecurity in projects, managing tomorrow's threats 174

Chapter 8 Technology, Alignment and Strategic Transformation 177

8.1 The alignment of stakeholders, territories and projects 178

8.2 Strategic alignment 179

8.3 Competition, technological revolutions and new strategies 181

8.4 Strategic transformation linked to ISs and new technologies 185

8.5 Towards a dynamic perspective of strategic transformation linked to the IS 188

8.6 Exercise: TechOne: Big Data and the Cloud 189

Chapter 9 Auditing ISs 191

9.1 What is an audit? 191

9.2 The IS and auditing 195

9.3 The audit process 198

9.4 Scope of the audit 201

9.5 Audit repositories 203

9.6 Towards an approach via the risks of strategic alignment? 204

9.7 Conclusion 206

9.8 Exercise: an auditor's view 206

Conclusion 209

Glossary 219

References 227

Index 237