Digital Quality Management in Construction

Paul Marsden is a Chartered Quality Professional with the Chartered Quality Institute, who has nearly thirty years’ experience of quality management in the construction, telecommunications, banking, security, aerospace, energy and rail fields. He specialises in quality management capability, sustainability, continual improvement, customer satisfaction, lean programmes, auditing and creating business intelligence platforms to collate and report performance data and information. Paul has had a diverse career, including being a Member of Parliament, Head of Quality at Horizon Nuclear Power, Head of Quality at Horizon Nuclear Power and Interim Secretary-General of a European construction trade association.

Preface Acknowledgements 1 Introduction 2 Ancient world construction quality, Palaeolithic–ce 500 3 The Middle Ages and the Discovery Age in construction quality, 500–1800 4 Modern construction, 1800–2000: Quality and lean construction 5 Modern quality management 6 Quality information model 7 Data and information management 8 Business intelligence and data trusts 9 Quality management culture and governance 10 Digital capabilities 11 Web-based process management 12 Drones 13 Construction plant: Autonomous vehicles and telemetry 14 Robotics, lasers and 3D printing 15 Augmented reality (AR), mixed reality (MR) and virtual reality (VR) 16 Wearable and voice-controlled technology 17 Blockchains 18 Artificial Intelligence (AI) 19 Advanced materials science 20 Future technology 21 Road map to digital quality management Appendix 1 Quality professional role profile, 2030 Appendix 2 2030 construction site digital quality Appendix 3 Reinforced concrete wall: Quality information example Appendix 4 Summary of the digital learning points