Human Factors in Project Management

The Author Zachary Wong, Ph.D., is a manager at the Chevron Energy Technology Company in Richmond, California. He is a highly acclaimed instructor of human factors and team dynamics at the University of California at Berkeley Extension.

Acknowledgments vii

The Author xi

Introduction 1

One Emergence of Human Factors 11

Two Human Factors and Team Dynamics in Project Management 17

Three Key Elements of Team Performance: Content 27

Four Key Elements of Team Performance: Process 37

Five Key Elements of Team Performance: Behavior 69

Six Secrets of Managing the Three Key Elements 91

Seven Key Stages of Team Development 111

Eight Moving the Team Forward: Facilitation Techniques 125

Nine Personal Space 149

Ten Team Conflicts 191

Eleven How Conflicts Affect Personal Space 207

Twelve Expanding Your Space 223

Thirteen Managing Good and Bad Behaviors 247

Fourteen Raising Your Game 265

Fifteen Those Who Break Through Will Never Go Back 285

Sixteen Hearts and Minds of Human Factors 303

Seventeen Personal Leadership: Putting It All Together 323

Epilogue 341

References 343

Index 345