Interviewing

Preface.

 

I. INTRODUCTION.

 

1. The Basics of Interviewing.

Types of Interviews.

Phases in the Interview Process.

Techniques for Interviews.

Interview Structure.

Interviewer/Interviewee Relationship.

Nonverbal Issues in the Interview.

 

2. Informal Interviewing: Interviewing in Everyday Life.

Interpersonal Communication.

Relationship Development.

Group Communication.

Educational Development.

Interviewing and Listening.

Interviewing in the Public Arena.

 

II. INTERVIEWING IN THE ORGANIZATIONAL SETTING.

 

3. The Employment Interview: The Employer’s Perspective.

The Purpose of Job Interviews.

The Interviewer’s Preparation.

Conducting the Interview.

The Behavorial Interview.

Varying by Employment Purpose.

The Resume Probe.

Puzzle-Based Interviews.

The Legal Side of Employment Interviews.

 

4. The Employment Interview: The Job Applicant’s Perspective.

Starting the Process.

Resumes.

Cover Letters.

Preparing for the Interview.

 

5. The Persuasive Interview. 

Persuasion.

The Sales Interview.

Stages of the Sales Interview.

Negotiation.

Situational Sales Interviews.

Sales Burnout.

 

6. Performance Appraisal and Exit Interviews.

Purposes of Appraisal Interviews.

Levels of Assessment.

Legal Issues.

Common Problems with Appraisal Interviews.

Methods of Performance Appraisal.

Improving Performance Appraisals.

Employee Responses.

The Exit Interview. 

 

III. INTERVIEWING IN THE MEDIA.

 

7. Students Influence Messages.

Interviews on Radio and Television.

Types of Broadcast Interviews.

Tricks of the Trade.

The Other Side of the Microphone.

Checkbook Journalism.

 

8. Newspaper Interviews.      

The Priority of Accuracy.

The Interview Process.

Types of Journalistic Interviews.

Levels of Confidentiality.

 

9. Interviews in the Political Arena.

The Press Secretary.

Media Interviews.

Spin Doctors.

Sunday News Shows.

Campaign Debates.

Legislative Hearings. 

 

IV. RESEARCH INTERVIEWS.

 

10. Qualitative Research Interviews.

In-Depth Interviews.

Focus Groups.

Participant-Observation Research.

Data Analysis.

Ethical Questions.

 

11. Quantitative Research Interviews.

Public Opinion Surveys.

The Polling Process.

What Can Go Wrong.

Intercept Interviewing.

The Ethics of Audience Analysis.

Pseudo-Polling.

 

12. Oral History Interviews.

Elements of Oral History.

Oral History for Academic Research.

Oral History as a Narrative of Family History.

Things to Consider.

 

V. INTERVIEWS IN THE LEGAL SETTING

 

13. Police Interviews.

Interviewing of Witnesses.

Interrogation of Suspects.

The Danger of False Confessions.

 

14. Interviews for Lawyers.

Client Interviews.

Witness Interviews.

Depositions.

Jury Selection Interviews.

Direct Examinations.

Cross Examinations.

 

VI. INTERVIEWS IN THE HEALING COMMUNITY.

 

15. Interviews in the Medical Setting.

The Functions of Medical Interviews.

Barriers to Effective Medical Interviews.

Types of Medical Interviews.

Phases in the Interview Process.

Techniques for Medical Interviews.

The Reverse Interview: What the Patient Should Ask the Doctor.

 

16. Counseling Interviews.

Structure.

Context.

Classical Therapy.

Reality and Choice Therapy.

Motivational Interviewing.

The Use of Questions.

Additional Techniques.