Crisis-Ready Teams
Stanford Business Books,US (Verlag)
978-1-5036-0144-4 (ISBN)
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Crisis-Ready Teams explains how any team, and any team leader, in any industry or sector, can prepare in advance to manage crises that suddenly pull people together to address high-magnitude events that could seriously harm their organizations. The book is based on extensive, unprecedented research on crisis team dynamics, key success behaviors, and why some teams perform so much better than others. Leading scholars Mary J. Waller and Seth A. Kaplan recorded and statistically analyzed audio and video recordings of hundreds of hours of crisis simulations involving flight crews, nuclear power plant control rooms, mine rescues, emergency room doctors and nurses, etc. Based on this empirical research, and other academic literature on how teams perform in crises, the authors show how crisis teams and leaders can cement crucial behaviors through attention to team composition and communication, especially in the first few minutes of a crisis.
The book provides a valuable framework and research data for scholars studying crises and teams in organizations. It is also appropriate for MBA or executive education instruction on crisis management and leadership.
Mary J. Waller is Senior Research Scholar at the College of Business at Colorado State University. Prior to completing her Ph.D., she worked in petroleum, aviation, and software development. She is the recipient of the 2024 Joseph A. McGrath Lifetime Achievement Award from the Interdisciplinary Network for Group Research (INGRoup).Seth Kaplan is Professor of Psychology at George Mason University. His research explores individual and team performance in high-reliability contexts.
Introduction: Teams and Crises
1. How Teams Respond to Rare, Catastrophic Events: An Overview
Part I: Setting the Tone for a Crisis Response
2. Tone, Timing, and Patterns
3. How Trauma Teams and Flight Crews Set the Tone
4. How Seaport and MBA Crisis Teams Share Information and Avoid Solution Fixation
Part II: Adapting on the Fly
5. To Adapt With Routines or Without Them?
6. How Flight Crews and Nuclear Plant Crews Adapt During Crises
7. How the NEADS Team Adapted to the Nonsensical on 9/11
Part III: Finding the Balance
8. Team Leaders & Tensions
9. How Nuclear Plant Crews Balance Routine and Improvisation
10. How Flight Crews Balance Planning and Acting
11. How Mine Rescue Teams Go Slow to Go Fast
Part IV: Helping Teams Become Crisis-Ready
12. Designing High-Performing Teams for Crises
13. Training High-Performing Teams for Crises
14. Enhancing Team Resilience for Crises
15. The Ethics of Crisis Preparation
| Erscheint lt. Verlag | 3.9.2024 |
|---|---|
| Reihe/Serie | High Reliability and Crisis Management |
| Zusatzinfo | 14 tables, 17 figures |
| Verlagsort | Palo Alto |
| Sprache | englisch |
| Maße | 152 x 229 mm |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Planung / Organisation |
| Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management | |
| ISBN-10 | 1-5036-0144-7 / 1503601447 |
| ISBN-13 | 978-1-5036-0144-4 / 9781503601444 |
| Zustand | Neuware |
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