Total Facilities Management

Brian Atkin BSc, MPhil, PhD, FRICS, FCIOB (University of Reading, UK and Lund University, Sweden) has held various professorial appointments over the past decade including a number overseas. His research and publications cover construction process improvement, project performance and the impact of cross-culture on major international projects. Brian is Director of the Swedish national research and development programme, Competitive Building, and serves on other international advisory boards and committees for innovation and research centres and programmes. Adrian Brooks BSc (Hons), MBA, MRICS (Acuity Management Solutions Ltd, UK) is a chartered quantity surveyor with an MBA from the Cass Business School. He is the Director of Consulting for Acuity Management Solutions, a young and dynamic facilities management business, having held board positions in other property and facilities management businesses previously. Adrian continues to provide strategic advice to blue chip organisations internationally and is a regular speaker on best practice techniques and facilities issues.

An introduction to facilities management; Developing a strategy for facilities management; Retaining services in-house vs. outsourcing; Change management; Human resources management implications; Policy and procedures for outsourcing; Policy and procedures for in-house provision; Service specifications, service level agreements and performance; Employment, health and safety considerations; Workplace productivity; Facilities management service providers; Managing service provider and supplier relationships; Contract management and financial control; Benchmarking best practice; Public-private partnerships; Education, training and development; Appendix A; Glossary.