Total Facilities Management

Brian Atkin PhD, MPhil, BSc, FRICS, FCIOB is active in research, education and training in the fields of project management, construction management, surveying, information technology and facilities management. His publications are many, as are his research awards of which those in facilities management and workplace design and productivity are the more pertinent here. He earned his doctorate in the field of construction planning during his time in the Department of Construction Management & Engineering at the University of Reading in the UK, where he became Professor of Construction Management and Deputy Head. Brian Atkin continues as Visiting Professor at Reading and holds or has held professional appointments at the Royal Institute of Technology in Stockholm, Chalmers University of Technology in Gothenburg and the University of Hong Kong. He is a Director of Atkin Research & Development Limited, a management consultancy founded some years ago to help in raising company and project effectiveness in the construction sector. Adrian Brooks BSc (Hons), MBA, ARICS is a chartered quantity surveyor with an MBA from City University Business School. Whilst working as a commercial manager for Bucknall Austin he procured maintenance and support contracts, subsequently developing a range of innovative procurement techniques for facilities services generally. In 1992 he joined the group's facilities management company, FBA, developing strategies for a number of Government departments and private sector clients. He subsequently became FBA's Consulting Director with the responsibility for consulting and the company's research and development. Following formation of the Citex Group, he is now a Director of Citex Consulting. Adrian Brooks continues to provide strategic advice to organizations internationally and is a regular speaker on best practice techniques and facilities issues. He is the co-originator of Microscanfm, a unique facilities diagnostic tool.

Foreword by David Melville; Introduction; Abbreviations; What is facilities management?; Developing strategies for facilities management; Outsource or retain in-house?; Human resources management implications; Policy and procedures for outsourcing; Policy and procedures for in-house provision; Service specifications, service level agreements and performance monitoring; Legal, and health and safety considerations; Facilities management service providers; Managing supplier relationships; Contract management and financial control; Benchmarking performance; Private investment and partnership; Training and development; Appendices; Useful Names and Addresses; References and Bibliography; Index.