A Sustainable Tourism Workforce

Shelagh Mooney is Associate Professor at the School of Hospitality and Tourism, Auckland University of Technology, New Zealand. Shelagh’s research is focused on diversity and sustainable workforce issues. Shelagh is interested in how gender intersects with other aspects of individual identity and the interactions between individual, organisational and societal levels. Richard N.S. Robinson is Associate Professor at The University of Queensland Business School, Australia. Richard’s research explores tourism and hospitality workforce issues including sustaining employment for disadvantaged groups and culinary workers. David J. Solnet is Professor at The University of Queensland Business School, Australia. David’s research focuses on hospitality and service employees, work and employment, focusing on human resource management, service climate and culture and generation Y and Z. Tom Baum is Professor at the Department of Work Employment and Organization, University of Strathclyde, Scotland, and Distinguished Visiting Professor in the University of Johannesburg, South Africa. He is interested in the relationship between work and its wider social, cultural and economic context in frontline services.

Introduction: A critical review of sustainable work and employment in tourism 1. Sustaining Tourism Employment 2. Sustaining precarity: critically examining tourism and employment 3. Rethinking decent work: the value of dignity in tourism employment 4. Employment of the workforce with disabilities in the hospitality industry 5. Seeking justice beyond the platform economy: migrant workers navigating precarious lives 6. Situational analysis as a critical methodology: mapping the tourism system in post-Katrina New Orleans 7. Labour, necessity-induced (im)mobilities, and the hotel industry: a developing country perspective 8. ‘Is he going to be sleazy?’ Women’s experiences of emotional labour connected to sexual harassment in the spa tourism industry 9. The socio-economic impact of regional tourism: an occupation-based modelling perspective from Sweden 10. Identifying a community capital investment portfolio to sustain a tourism workforce 11. The historical structuring of the U.S. tourism workforce: a critical review 12. Gender, work, and tourism in the Guatemalan Highlands 13. Decent work and tourism workers in the age of intelligent automation and digital surveillance 14. From corporatist consensus to neo-liberal revolution: a gendered analysis of the hotel workers union and its impact on (un)sustainable employment practices in the New Zealand hotel sector, 1955–2000 15. The sustainable development goals: the contribution of tourism volunteering