Facilities Management Models, Methods and Tools

Per Anker Jensen is professor in Facilities Management and head of the externally funded Centre for Facilities Management – Realdania Research at the Technical University of Denmark since 2008. He holds the degrees of MSc in civil engineering and a PhD and MBA. Besides research and teaching, he has 20 years of experience from practice as consultant, project manager and facilities manager.

INTRODUCTION



PART A: GUIDE TO FM TOOLS



A.I Strategy Development

1. Scenarios for FM in the future

2. Adaptation between FM product and process

3. Strategies for sustainable FM

4. Drivers for service innovation

A.II Organisational Design

5. Organisation of FM in relation to core business

6. Collaboration with external providers

7. Capacity building in FM organisations

8. Establishing property centres



A.III Space Planning

9. Typology for office workplaces

10. Value-based space optimisation

11. How to share space

12. Creativity and facilities



A.IV Building Project

13. User friendly building

14. Climate change and buildings

15. Sustainability of renovation projects

16. Maturity model for strategic partnerships

17. From FM to building



A.V Optimisation

18. FM as creater of added value

19. Collaboration on value creation in FM innovation

20. Person profiles as a basis for service innovation

21. Energy effective FM

22. How IT gives added value for FM



PART B: MODELS, METHODS AND TOOLS



B.I Facilities that support users and activities

1. Typology for office workplaces – Juriaan van Meel






Creativity and facilities - Birgitte Hoffmann





User-friendly building – Aneta Fronczek-Munter





Value-based space optimisation – Mette Tinsfeldt





How to share space – Rikke Brinkø Berg




B.II Sustainability from goal to action




Strategies for sustainable FM – Susanne Balslev Nielsen





Capacity building in FM organisations – Kirsten Ramskov Galamba





Climate change and buildings – Rimante Cox





ESCO as method for learning in FM organisations – Jesper Ole Jensen





Sustainability in building renovation projects - Per Anker Jensen





Energy efficient FM – Christian Stenqvist





Improving the environmental performance of buildings – Esmir Maslesa




B.III Innovation and partnerships




Innovation system for the FM sector – Per Anker Jensen





ICT in the FM supply chain – Ada Scupola





Drivers for service innovation – Giulia Nardelli





Management of innovation in FM – Giulia Nardelli





Collaboration on value-creation in FM innovation – Giulia Nardelli





Person profiles as a basis for service innovation – Anne Vorre Hansen





Public-Private Partnerships and FM – Kristian Kristiansen





Collaboration with external providers – Kresten Storgaard





Maturity model for strategic partnerships – Jakob Brinkø Berg




B.IV Transfer of knowledge from FM to building projects




From FM to building – Per Anker Jensen





Operational oriented building process – Poul Henrik Due





Communities of practice as learning tool - Torben Damgaard





Integrating operational knowledge in design - Helle Lohmann Rasmussen




B.V FM and added value




FM Value Map – Per Anker Jensen





Adaptation between FM product and process – Akarapong Katchamart





Value adding management – Per Anker Jensen





How IT gives added value to FM – Poul Ebbesen





FM as creator of added value – Per Anker Jensen




B.VI FM as sector and discipline




FM as an industrial sector – Per Anker Jensen





Development of the integrated FM function – Per Anker Jensen





Organisation of FM in relation to core business – Per Anker Jensen





The strategic FM organisation in housing associations – Per Anker Jensen





Establishing of property centres – Susanne Balslev Nielsen





Knowledge map for FM – Per Anker Jensen





Scenarios for FM in the future – Per Anker Jensen