Facilities Management Models, Methods and Tools

Per Anker Jensen is professor in Facilities Management and head of the externally funded Centre for Facilities Management – Realdania Research at the Technical University of Denmark since 2008. He holds the degrees of MSc in civil engineering and a PhD and MBA. Besides research and teaching, he has 20 years of experience from practice as consultant, project manager and facilities manager.

CONTENTS

Preface

Forewords

Abbreviations

Contributors

Acknowledgements

INTRODUCTION

PART A: GUIDE TO FM TOOLS

Introduction to part A

A.I Strategy Development

1. Scenarios for FM in the future (B.34)

2. Adaptation between FM product and process (B.26)

3. Strategies for sustainable FM (B.6)

4. Drivers for innovation in services (B.14)

A.II Organisational Design

5. Organisation of FM in relation to core business (B.31)

6. Collaboration with external providers (B.19)

7. Capacity building in FM organisations (B.7)

8. Establishing property centres (B.33)

A.III Space Planning

9. Typology of office workplaces (B.1)

10. Value based space optimisation (B.4)

11. How to share space (B.5)

12. Creativity and facilities (B.2)

A.IV Building Project

13. Usability briefing (B.3)

14. Climate change and buildings (B.8)

15. Sustainability building renovation (B.10)

16. Maturity model for strategic partnerships (B.20)

17. From FM to building (B.21)

A.V Optimisation

18. FM as creator of added value (B.29)

19. Collaboration on value creation in FM innovation (B.16)

20. Personas as basis for service innovation (B.17)

21. Energy efficient FM (B.11)

22. How IT provides added value for FM (B.28)

PART B: MODELS, METHODS AND TOOL

Introduction to part B

B.I Facilities that support users and activities

1. Typology of office workplaces – Juriaan van Meel






Creativity and facilities - Birgitte Hoffmann



Usability briefing – Aneta Fronczek-Munter



Value based space optimisation – Mette Tinsfeldt



How to share space – Rikke Brinkø Berg
B.II Sustainability from goal to action




Strategies for sustainable FM – Susanne Balslev Nielsen



Capacity building in FM organisations – Kirsten Ramskov Galamba and
Susanne Balslev Nielsen




Climate change and buildings – Rimante A. Cox



ESCO as method for learning in FM organisations – Jesper Ole Jensen



Sustainable building renovation - Per Anker Jensen



Energy efficient FM – Christian Stenqvist



Improving the environmental performance of buildings – Esmir Maslesa
B.III Innovation and partnerships




ICT in the FM supply chain – Ada Scupola



Drivers for innovation in services – Per Anker Jensen (based on work by
Giulia Nardelli)




Management of innovation in FM – Per Anker Jensen (based on work by
Giulia Nardelli)




Collaboration on value-creation in FM innovation – Per Anker Jensen
(based on work by Giulia Nardelli)




Personas as basis for service innovation – Anne Vorre Hansen



Public-Private Partnerships and FM – Kristian Kristiansen



Collaboration with external providers – Kresten Storgaard



Maturity model for strategic partnerships – Jakob Brinkø Berg
B.IV Transfer of knowledge from FM to building projects




From FM to building – Per Anker Jensen



Operational oriented building process – Poul Henrik Due



Communities of practice as learning tool - Torben Damgaard



Integrating operational knowledge in design - Helle Lohmann Rasmussen
B.V FM and added value




FM Value Map – Per Anker Jensen



Adaptation between FM product and process – Akarapong Katchamart



Value Adding Management – Per Anker Jensen



How IT provides added value to FM – Poul Ebbesen



FM as creator of added value – Per Anker Jensen
B.VI FM organisation and development




Development of the integrated FM function – Per Anker Jensen



Organisation of FM in relation to core business – Per Anker Jensen



The strategic FM organisation in housing associations – Per Anker Jensen



Establishing of property centres – Susanne Balslev Nielsen



Scenarios for FM in the future – Per Anker Jensen

INDEX