Culturally Tuning Change Management

Risto Gladden, PMP, PgMP, MBCS CITP, CCMP is a UK-based change management consultant. He is passionate about helping organisations turn their aspirations into real benefits by building their capability for managing change and helping stakeholders make sense of the challenges and opportunities facing them. Over the past 20 years, he has successfully led programmes of change for organisations in the UK, US, Europe, Russia, South Africa, and Latin America. His practical experience is underpinned by management Master of Science in Project Management and certifications from globally recognised organisations including: Prosci, Association of Change Management Professionals (ACMP), Project Management Institute (PMI), British Computer Society (BCS), and Scrum Alliance, amongst others. He was a member of the ACMP Standards Working Group tasked with the development of first global standard for change management, and served as a member and chair of the Credential Governance Committee. He is also a Chartered Membership Assessor for BCS and a Prosci Certified Advanced Instructor.

Dedication



Contents



List of Figures



List of Tables



Preface



Acknowledgments



About the Author



Part I Change, Culture, and Perspective



Chapter 1 Change Management Is Essential . . .and Sometimes Messy



Chapter 2 Title Culture and Cultural Dimensions



Chapter 3 The West and the Rest



Part II Culturally Tuning Change Management: Putting Cultural Research into Practice



Chapter 4 Adapting to Cultural Differences in Leadership Behaviors and Decision Making



Chapter 5 Getting It Right When Communicating Across Cultures



Chapter 6 Influence of Culture on Group Identification, Performance, and Motivation



Chapter 7 Influence of Cultural Dimensions on Learning and Knowledge Transmission



Chapter 8 Understanding Resistance to Change Across Cultures



Chapter 9 Culture’s Influences Vary by Context



Chapter 10 Key Competencies for Leading and Managing Change Across Cultures



Chapter 11 Conclusion



References



Further Reading



Index