Culturally Tuning Change Management

Risto Gladden, PMP, PgMP, MBCS CITP, CCMP is a UK-based change management consultant. He is passionate about helping organisations turn their aspirations into real benefits by building their capability for managing change and helping stakeholders make sense of the challenges and opportunities facing them. Over the past 20 years, he has successfully led programmes of change for organisations in the UK, US, Europe, Russia, South Africa, and Latin America. His practical experience is underpinned by management Master of Science in Project Management and certifications from globally recognised organisations including: Prosci, Association of Change Management Professionals (ACMP), Project Management Institute (PMI), British Computer Society (BCS), and Scrum Alliance, amongst others. He was a member of the ACMP Standards Working Group tasked with the development of first global standard for change management, and served as a member and chair of the Credential Governance Committee. He is also a Chartered Membership Assessor for BCS and a Prosci Certified Advanced Instructor.

Dedication

Contents

List of Figures

List of Tables

Preface

Acknowledgments

About the Author

Part I Change, Culture, and Perspective

Chapter 1 Change Management Is Essential . . .and Sometimes Messy

Chapter 2 Title Culture and Cultural Dimensions

Chapter 3 The West and the Rest

Part II Culturally Tuning Change Management: Putting Cultural Research into Practice

Chapter 4 Adapting to Cultural Differences in Leadership Behaviors and Decision Making

Chapter 5 Getting It Right When Communicating Across Cultures

Chapter 6 Influence of Culture on Group Identification, Performance, and Motivation

Chapter 7 Influence of Cultural Dimensions on Learning and Knowledge Transmission

Chapter 8 Understanding Resistance to Change Across Cultures

Chapter 9 Culture’s Influences Vary by Context

Chapter 10 Key Competencies for Leading and Managing Change Across Cultures

Chapter 11 Conclusion

References

Further Reading

Index