Supervision: Concepts and Skill-Building ISE

DR. SAMUEL C. CERTO is the Emeritus Dean and Steinmetz Professor of Management at the Roy E. Crummer Graduate School of Business at Rollins College. He has been a professor of management for more than 20 years and has received prestigious awards, including the Award for Innovative Teaching from the Southern Business Association, the Instructional Innovation Award granted by the Decision Sciences Institute, and the Charles A. Welsh Memorial Award for outstanding teaching at the Crummer School. His numerous publications include articles in prominent journals, and he is the author of several successful academic and professional titles. Several of his books have been translated into many different languages.  A past chairman of the Management Education and Development Division of the Academy of Management, he has been honored by that group’s Excellence of Leadership Award. Dr. Certo also has served as president of the Association for Business Simulation and Experiential Learning, as associate editor for Simulation & Games, and as a review board member of the Academy of Management ReviewDr. Certo’s recent study has focused on leadership and wisdom. As a result, he published a new book titled Chasing Wisdom, and hosts Chasing Wisdom Podcasts.

Part one: What Is a Supervisor?





Chapter 1 Supervision: Tradition and Contemporary Trends





Chapter 2 The Supervisor as Leader





Part two: Modern Supervision Challenges





Chapter 3 Groups, Teams, and Powerful Meetings





Chapter 4 Corporate Social Responsibility, Ethics, and Sustainability





Chapter 5 Managing Diversity





Part three: Functions of the Supervisor





Chapter 6 Reaching Goals: Plans and Controls





Chapter 7 Organizing and Authority





Chapter 8 Problem Solving, Decision Making, and Creativity





Chapter 9 Ensuring High Quality and Productivity





Part four: Skills of the Supervisor





Chapter 10 Communication: Theory and Modern Media





Chapter 11 Motivating Employees





Chapter 12 Employee Challenges: Counseling and Discipline





Chapter 13 Managing Time and Stress





Chapter 14 Managing Conflict, Change, and Politics





Part five: Supervision and Human Resources





Chapter 15 Selecting Employees





Chapter 16 Providing Orientation and Training





Chapter 17 Appraising Performance





Appendix A Supervision Laws: Health and Safety, LaborRelations, Fair Employment





Appendix B The Supervisor’s Career Path: Finding a CareerThat Fits