ISE Supervision: Concepts and Skill-Building

DR. SAMUEL C. CERTO is the Emeritus Dean and Steinmetz Professor of Management at the Roy E. Crummer Graduate School of Business at Rollins College. He has been a professor of management for more than 20 years and has received prestigious awards, including the Award for Innovative Teaching from the Southern Business Association, the Instructional Innovation Award granted by the Decision Sciences Institute, and the Charles A. Welsh Memorial Award for outstanding teaching at the Crummer School. His numerous publications include articles in prominent journals, and he is the author of several successful academic and professional titles. Several of his books have been translated into many different languages.  A past chairman of the Management Education and Development Division of the Academy of Management, he has been honored by that groups Excellence of Leadership Award. Dr. Certo also has served as president of the Association for Business Simulation and Experiential Learning, as associate editor for Simulation & Games, and as a review board member of the Academy of Management ReviewDr. Certos recent study has focused on leadership and wisdom. As a result, he published a new book titled Chasing Wisdom, and hosts Chasing Wisdom Podcasts.

Part 1: What Is a Supervisor? Chapter 1: Supervision: Tradition and Contemporary Trends
Part 2: Modern Supervision Challenges
Chapter 2: The Supervisor as Leader
Chapter 3: Groups, Teams, and Powerful Meetings
Chapter 4: Corporate Social Responsibility
Chapter 5: Managing Diversity
Part 3: Functions of the Supervisor
Chapter 6: Reaching Goals: Plans and Controls
Chapter 7: Organizing and Authority
Chapter 8: Problem Solving, Decision Making, and Creativity
Chapter 9: Ensuring High Quality and Productivity
Part 4: Skills of the Supervisor
Chapter 10: Communication: Theory and Modern Media
Chapter 11: Motivating Employees
Chapter 12: Problem Employees: Counseling and Discipline
Chapter 13: Managing Time and Stress
Chapter 14: Managing Conflict, Change, and Politics
Part 5: Supervision and Human Resources
Chapter 15: Selecting Employees
Chapter 16: Providing Orientation and Training
Chapter 17: Appraising Performance