Operations Management for Competitive Advantage with Student-CD

Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute. F. Robert Jacobs is Chase Faculty Fellow Professor of Operations Management at the Kelley School of Business, Indiana University. He received a B.S. in Industrial Engineering as well as Computer and Information Science, an MBA, and a Ph.D. in Operations Management all from The Ohio State University.  Nicholas Aquilano is retired from the University of Arizona but is providing a critical eye to the revision.  A UCLA grad and Buffa student.

Section One―Operations Strategy and Managing Change 1. Introduction to the Field 2. Operations Strategy and Competitiveness /TN2. Learning Curves 3. Project Management Section Two―Product Design and Process Selection 4. Process Analysis /TN4. Job Design and Work Measurement5. Product Design and Process Selection―Manufacturing TN5. Facility Layout6. Product Design and Process Selection―Services /TN6. Waiting Line Management7. Quality Management /TN7. Process Capability & Statistical Quality Control8. Operations Consulting and Reengineering Section Three―Supply Chain Design Managerial Briefing 9.E-Ops© 9. Supply Chain Strategy 10. Strategic Capacity Management TN10. Facility Location 11. Just-in-Time and Lean Systems Section Four―Planning and Controlling the Supply Chain Managerial Briefing 12Enterprise Resource Planning Systems12. Forecasting and Demand Management 13. Aggregate Sales and Operations Planning 14. Inventory Control 15. Material Requirements Planning 16. Operations Scheduling TN16. Simulation17. Synchronous Manufacturing and Theory of ConstraintsSUPPLEMENTSALinear Programming with the Excel SolverBFinancial AnalysisCOperations TechnologyAPPENDICESAAnswers to Selected ProblemsBUniformly Distributed Random DigitsCNormally Distributed Random DigitsDAreas of the Standard Normal DistributionEAreas of the Cumulative Standard Normal DistributionFNegative Exponential Distribution: Value of e–XGInterest Tables