Operations Management for Competitive Advantage

Section 1 Operations strategy and managing change: introduction to the field; operations strategy and competitiveness - technical note; learning curves; project management. Section 2 Product design and process selection: process analysis - technical note; job design and work measurement; product design and process selection - manufacturing - technical note; facility layout; product design and process selection - services - technical note; waiting line management; quality management - technical note; process capability and statistical quality control. Section 3 Supply chain design - managerial briefing - electronic commerce and e-ops: supply chain strategy; strategic capacity management - technical note; facility location; just-in-time, outsourcing and lean systems. Section 4 Planning and controlling the supply chain - managerial briefing - enterprise resource planning systems: forecasting; aggregate planning; inventory control; material requirements planning; operations scheduling - technical note; simulation. Section 5 Revising the system: consulting and re-engineering; synchronous manufacturing and theory of constraints. Supplements: linear programming using Excel Solver; financial analysis; operations technology.