Be The Best Boss (eBook)

Table of Contents

Chapter 1: You’re the Leader

•    How New Leaders Struggle / What Kind of Boss Will You Be? / The First Universal Rule of Success

•    Learn from the Best: Marvin R. Ellison, President and CEO, Lowe’s

Chapter 2: What Will You Stand For?

•    Defining Your Values / Translating Values into Expectations / Your Values Statement

•    Learn from the Best: Mariana Garavaglia, Director, Head of Store Management, Amazon Books

Chapter 3: Hire and Build the Best Team

•    Building Your Best Team / Avoiding Bias / Authentic and Effective Interviewing

•    Learn from the Best: Dave Burwick, CEO, Peet’s Coffee & Tea

Chapter 4: Deliver Exceptional Results

•    About Setting Goals: Theory and Practice / Setting Goals, Managing Performance / Consistency Equals Engagement / Rewards and Recognition

•    Learn from the Best: Monika Fahlbusch, Chief Employee Experience Officer, BMC Software

Chapter 5: Create a High-Performance Culture

•    Basics of Building a Positive Culture / What Creates Good Team Culture / Effective Meetings / Handling Conflict

•    Learn from the Best: Matt Fenlon, General Manager, MillerCoors

Chapter 6: Address Performance Directly

•    Four Steps to Address Performance / When Improvement Efforts Fail / Follow Organizational Policies

•    Learn from the Best: Shannon Walpole, Senior Counsel Employment, 24 Hour Fitness

Chapter 7: Build a High-Performance Team

•    Building Bench Strength / When Team Members Leave / Why Diversity Matters / Building the Best Diverse Team / Developing Your Best Talent

•    Learn from the Best: James Clark, President and CEO, Boys and Girls Club of America

Chapter 8: Being Your Own Best Boss

•    Working with Your Team / Measuring Your Performance / A Growth Mindset / Finding Time / Leading Yourself to Success

•    Learn from the Best: Keith White, SVP of Loss Prevention and Corporate Administration, Gap Inc.