Hotel Front Office Management
Seiten
1996
|
2nd New edition
John Wiley & Sons Inc (Verlag)
978-0-471-28712-4 (ISBN)
John Wiley & Sons Inc (Verlag)
978-0-471-28712-4 (ISBN)
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Highlighting emerging trends in hospitality, this edition covers yield management, new legislation, the ADA and the night audit. It also includes a chapter on human resources that covers training, employee empowerment, and hospitality technology - from electronic locks to front office equipment. "Frontline Realities" describe actual crisis scenarios to solve; "Hospitality Profiles" introduce professionals from the industry; case histories put material in real-life perspectives; and "International boxes" highlight hospitality from around the world.
Introduction to Hotel Management. Hotel Organization and the Front Office. Effective Interdepartmental Communications. Front Office Equipment Essentials. Property Management Systems. Reservations. Yield Management. Guest Registration. Processing Guest Charge Payments. Guest Checkout. Night Audit. Managing Hospitality. Training for Hospitality. Promoting In-House Sales. Security. Glossary. Index.
| Erscheint lt. Verlag | 26.8.1996 |
|---|---|
| Zusatzinfo | glossary, index |
| Verlagsort | New York |
| Sprache | englisch |
| Maße | 193 x 242 mm |
| Gewicht | 992 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management |
| ISBN-10 | 0-471-28712-1 / 0471287121 |
| ISBN-13 | 978-0-471-28712-4 / 9780471287124 |
| Zustand | Neuware |
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