Hotel Front Office Management

James A. Bardi (Autor)

Buch | Hardcover

448 Seiten

2002 | 3rd Revised edition
John Wiley & Sons Inc (Verlag)
978-0-471-01396-9 (ISBN)

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Front office operations in hotels, motels, and other lodging facilities present particular challenges to managers. This book, in its third edition, uses a human resources approach to cover the management and operation of the front office of hotels and lodging facilities.

JAMES A. BARDI, EdD, CHA, is Director of Associate Degree Programs in Hotel, Restaurant, and Institutional Management at Penn State Berks and The World Campus at The Pennsylvania State University.

Preface. Acknowledgments. Chapter 1: Introduction to Hotel Management. Chapter 2: Hotel Organization and the Front Office Manager. Chapter 3: Effective Interdepartmental Communications. Chapter 4: Property Management Systems. Chapter 5: Reservations. Chapter 6: Yield Management. Chapter 7: Guest Registration. Chapter 8: Processing Guest Charge Payments. Chapter 9: Guest Checkout. Chapter 10: Night Audit. Chapter 11: Managing Hospitality. Chapter 12: Training for Hospitality. Chapter 13: Promoting In--House Sales. Chapter 14: Security. Glossary. Index.

Erscheint lt. Verlag	27.9.2002
Zusatzinfo	glossary, index
Verlagsort	New York
Sprache	englisch
Maße	196 x 244 mm
Gewicht	964 g
Einbandart	gebunden
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
Themenwelt	Weitere Fachgebiete ► Handwerk
ISBN-10	0-471-01396-X / 047101396X
ISBN-13	978-0-471-01396-9 / 9780471013969
Zustand	Neuware