Reinventing ITIL® in the Age of DevOps

Abhinav Krishna Kaiser works as a senior manager in a leading consulting firm. He leads the development of DevOps solutions to various companies who seek to develop software in an Agile way. Apart from consulting on DevOps, he also trains IT professionals on DevOps concepts, processes, and tools.  Abhinav is one of the leading names synonymous with ITIL, his previous publication – Becoming ITIL Foundation Certified in 7 Days, is one of the top guides recommended to IT professionals looking to become ITIL Foundation certified and to those getting into the field of service management. Abhinav started consulting with clients fifteen years ago on IT service management, where he created value by developing robust service management solutions. He is one of the foremost authorities in the area of configuration management and his solutions have stood the test of time, rigor, and technological advancements.Apart from delivering training on DevOps, Abhinav has delivered ITIL Foundation and ITIL Expert training to employees from various multinational corporations. He blogs and writes guides and articles on DevOps, Agile, and ITIL.  While the life of a consultant is to go where the client wants him to be, Abhinav is currently in Bangalore. He is happily married with two little kids. 

Chapter 1:  Introduction to DevOpsChapter Goal: Provide a brief introduction to DevOps, its processes and methodologies.No of pages : 30Sub -Topics1. What is DevOps2. Benefits of DevOps3. Principles and Methodologies
Chapter 2:  Introduction to ITILChapter Goal: Provide a brief introduction to the ITIL frameworkNo of pages: 30Sub - Topics 1.   What is ITIL2. ITIL Scope and Applicability3. ITIL Phases and Processes
Chapter 3: DevOps vs ITILChapter Goal: Identify the conflicts that exist between DevOpsNo of pages :20Sub - Topics:  1. DevOps vs ITIL Conflicts2. Misalignment of goals and objectives3. How DevOps is assumed to have replaced ITIL4. Future of ITIL
Chapter 4: Integration of two frameworksChapter Goal: Find the common ground between the two frameworks.No of pages: 20Sub - Topics: 1. Finding common grounds2. Identifying overarching activities3. ITIL adaptation based on DevOps goals
Chapter 5: Incident Management AdaptationChapter Goal: Adapt the ITIL incident management process to fit into a DevOps modelNo of pages: 20Sub - Topics: 1. Incident management objectives2. Lean version of incident management3. Incident management tools4. DevOps fitment

Chapter 6: Problem Management AdaptationChapter Goal: Adapt the ITIL problem management process to fit into a DevOps modelNo of pages: 20Sub - Topics: 1. problem management objectives2. Lean version of problem management3. Problem management techniques4. Problem management tools5. DevOps fitment
Chapter 7: Change Management AdaptationChapter Goal: Adapt the ITIL change management process to fit into a DevOps modelNo of pages: 20Sub – Topics: 1. Continuous Delivery vs Continuous Deployment2. Change Management Scope3. change management tools4. DevOps fitment
Chapter 8: Release Management AdaptationChapter Goal: Adapt the ITIL release management process to fit into a DevOps modelNo of pages: 20Sub - Topics: 1. Release management objectives2. Release cycles3. Release tools and deployment toolsets4. DevOps fitment
Chapter 9: Configuration Management AdaptationChapter Goal: Adapt the ITIL configuration management process to fit into a DevOps modelNo of pages: 25Sub - Topics: 1. Comprehensive configuration management2. Manangement of CCM3. Configuration management tools4. DevOps fitment
Chapter 10: Other Operational processesChapter Goal: Find DevOps fitment for the remaining operational processesNo of pages: 20Sub – Topics: 1. Event management2. Access Management3. Information security – Rugged DevOps and DevSecOps4. DevOps fitment