Oliver Wight Class A Standard for Business Excellence (eBook)

Cover 1
Title Page 7
Copyright 8
Contents 9
Preface 11
Introduction 13
Winning With Class A 13
Scope of the Standard 14
The Chapters 14
Performance Measurements 17
The Importance of People 17
Celebration 17
Milestones on the Journey to Excellence 18
Foundation 19
The Journey to Excellence 19
The Integrated Business Model 22
Delivering Business Transformation 23
1: Managing the Strategic Planning Process 27
Purpose 27
Positioning 27
Chapter Content 28
Understanding and Analyzing the Internal and External Environment 29
Vision, Mission, and Values 30
Strategic Plan 32
Bringing the Future Into Today 33
Strategy Deployment 36
Evaluation and Control 38
Business Strategy Management Process 39
Risk Management 39
Performance Measurement 40
Behaviors and Competencies 41
2: Managing and Leading People 43
Purpose 43
Positioning 43
Chapter Content 44
Driven By Strategy 45
Integration 45
Leadership 46
People in Teams 47
Talent Development and People Retention 48
Communication 49
Organization Design Development and Planning 50
Business Improvement and Learning 52
Consistent Working Practices 52
Management of Health, Safety, Environment, and Community Relations 53
Performance Measurement 54
3: Driving Business Improvement 57
Purpose 57
Positioning 57
Chapter Content 58
Driven By Strategy 59
Integration 59
Insights 60
Ownership and Involvement 61
Continuous Improvement 62
Velocity Throughout Business Processes 63
Responsiveness to Customer 64
Process Variation 65
Knowledge Capture and Management 66
Asset Management 67
Business Transformation and Innovation 68
Behaviors and Competencies 69
Performance Measurement 71
4: Integrated Business Planning 73
Purpose 73
Positioning 73
Chapter Content 74
Driven By Strategy 75
Shaped to Organizational Needs 76
Process Structure and Elements 77
Insights and Knowledge 80
Integration and Optimization 81
Technology Enabled 83
Behaviors and Competencies 85
Performance Measurement 86
5: Managing the Products and Services Portfolio 89
Purpose 89
Positioning 89
Chapter Content 90
Driven By Strategy 91
Integration 92
Product and Portfolio Management and Marketing 93
Managing and Optimizing the Portfolio 95
Managing Programs and Projects 96
Team-Based Project Management and Concurrency 98
Program and Project Resource Planning 99
Managing Technology and Innovation 100
Behavior and Competencies 101
Performance Measurement 104
6: Managing Market Demand 107
Purpose 107
Positioning 107
Chapter Content 108
Driven By Strategy 109
Integration 110
Modeling and Analytics 111
Market Segment Planning 112
Customer Collaboration 113
Market Segment Plan Execution 113
Demand Review Preparation 114
Demand Execution 115
Technology 116
Behavior and Competencies 116
Performance Measurement 118
7: Managing the Supply Chain 121
Purpose 121
Positioning 121
Chapter Content 122
Driven By Strategy 123
Integration 124
Supply Chain Model 125
Supply Chain Planning and Synchronization 127
Collaboration 128
Data Sharing and Analytics 130
Network Management 131
Organization Design 133
Behavior and Competencies 133
Performance Measurement 135
8: Managing Internal Supply 139
Purpose 139
Positioning 139
Chapter Content 140
Driven By Strategy 141
Integration 142
Internal Supply Planning 144
Supply Execution 145
Internal Supply Modeling 147
Driving Internal Supply Improvements 148
Acquisitions, Use and Care of Assets, and Working Environment 150
Behaviors and Competencies 151
Performance Measurement 152
9: Managing External Sourcing 155
Purpose 155
Positioning 155
Chapter Content 156
Driven By Strategy 157
Integration 158
External Sourcing Roadmap 160
Total Cost of Ownership 161
Continuity of Supply 163
Supplier Analysis, Selection, and Business Agreements 164
Supplier Relationships 165
Behaviors and Competencies 167
Performance Measurement 168
Oliver Wight Biography 171
EULA 172