Retail Supply Chain Management

Jim Ayers has extensive process improvement experience across multiple industries. His education includes a graduate level industrial engineering degree from Stanford. These include government agencies, utilities, consumer and industrial manufacturing, aerospace & defense, healthcare, financial institutions, and professional services. His published work on lean, operations strategy, and organization design includes best-selling books and numerous articles.

Preface

Authors

Section I THE RETAIL SUPPLY CHAIN

1 Defining the Retail Supply Chain

2 Success in a Retail Business

3 Types of Retail Supply Chain Businesses

4 A Changing World: Moving toward Comparative Advantage

5 Corporate Social Responsibility, Sustainability, and the Retail Industry

Section II FORCES SHAPING THE RETAIL SUPPLY CHAIN ENVIRONMENT

6 Drivers of Retail Supply Chain Change

7 Paths to the Customer

8 Supply Chain Risk

9 Retail Supply Chain Metrics

10 Meeting the Needs of Supply Chain Decision Makers

Section III RET AIL STRATEGY AND SUPPLY CHAIN S

11 Product Types—Value to the Customer

12 Businesses Inside the Business

13 Activity Systems and Process Definition

14 Retail Supply Chain Management—Skills Required

Section IV RETAIL SUPPLY CHAIN PROCESS IMPROVEMENT

15 Organizing to Improve Retail Supply Chain Performance

16 Collaboration with Supply Chain Partners

17 Demand-Driven Supply Chain

18 Product Tracking along Retail Supply Chains

Section V ACHIEVING FINANCIAL SUCCESS IN THE RETAIL SUPPLY CHAIN

19 Understanding Supply Chain Costs

20 Barriers to Addressing the Root Causes for Cost

21 Multicompany Collaboration to Reduce Costs—Who, What, and How

22 Retail Return Loops

23 Case Application: SeaBear/Made in Washington

Glossary

Bibliography

Index