Retail Supply Chain Management

Jim Ayers has extensive process improvement experience across multiple industries. His education includes a graduate level industrial engineering degree from Stanford. These include government agencies, utilities, consumer and industrial manufacturing, aerospace & defense, healthcare, financial institutions, and professional services. His published work on lean, operations strategy, and organization design includes best-selling books and numerous articles.

Preface



Authors



Section I THE RETAIL SUPPLY CHAIN



1 Defining the Retail Supply Chain



2 Success in a Retail Business



3 Types of Retail Supply Chain Businesses



4 A Changing World: Moving toward Comparative Advantage



5 Corporate Social Responsibility, Sustainability, and the Retail Industry



Section II FORCES SHAPING THE RETAIL SUPPLY CHAIN ENVIRONMENT



6 Drivers of Retail Supply Chain Change



7 Paths to the Customer



8 Supply Chain Risk



9 Retail Supply Chain Metrics



10 Meeting the Needs of Supply Chain Decision Makers



Section III RET AIL STRATEGY AND SUPPLY CHAIN S



11 Product Types—Value to the Customer



12 Businesses Inside the Business



13 Activity Systems and Process Definition



14 Retail Supply Chain Management—Skills Required



Section IV RETAIL SUPPLY CHAIN PROCESS IMPROVEMENT



15 Organizing to Improve Retail Supply Chain Performance



16 Collaboration with Supply Chain Partners



17 Demand-Driven Supply Chain



18 Product Tracking along Retail Supply Chains



Section V ACHIEVING FINANCIAL SUCCESS IN THE RETAIL SUPPLY CHAIN



19 Understanding Supply Chain Costs



20 Barriers to Addressing the Root Causes for Cost



21 Multicompany Collaboration to Reduce Costs—Who, What, and How



22 Retail Return Loops



23 Case Application: SeaBear/Made in Washington



Glossary



Bibliography



Index