Effective Police Supervision Study Guide

Larry S. Miller is a Professor in the Department of Criminal Justice and Criminology at East Tennessee State University. A former law enforcement officer and crime laboratory director, Miller has authored or co-authored seven textbooks, including Police Photography, Crime Scene Investigation, Report Writing for Criminal Justice Professionals, and Effective Police Supervision. His research interests and journal publications are in the areas of policing and forensic science. Michael C. Braswell is a Professor Emeritus at East Tennessee State University. He began his career as a prison psychologist and earned his Doctorate in Counseling Psychology from the University of Southern Mississippi in 1975. He joined the Department of Criminal Justice and Criminology at ETSU in 1977, where he taught classes on Ethics and Justice, Human Relations and Criminal Justice, and Film Studies in Crime and Justice. He is widely published, and his textbook Justice, Crime, and Ethics is particularly influential in the field of criminal justice. Chris Rush is an Assistant Professor in the Criminal Justice and Criminology Department at East Tennessee State University. She received her B.A. and M.A. in Criminal Justice and Criminology from East Tennessee State University and her Ph.D. in Criminal Justice from the University of Arkansas at Little Rock. She has published books and book chapters, as well as articles in peer-reviewed journals, including Deviant Behavior and Violence & Gender, and has worked with agencies handling program evaluation, prisoner re-entry, forensic training, and investigative policies and regulations.

A Note to the Student


CHAPTER 1-SUPERVISION: THE MANAGEMENT TASK


Learning Objectives


Key Terms


Chapter Summary


I Transition to First-Line Supervisor


II Supervisory Skills


III Management Expectations of the Supervisor


IV Subordinate Expectations of the Supervisor


V Peer Expectations


Multiple-Choice Questions


True or False Questions


CHAPTER 2-COMMUNITY-ORIENTED POLICING AND PROBLEM


SOLVING: IMPROVING NEIGHBORHOOD QUALITY OF LIFE


Learning Objectives


Key Terms


Chapter Summary


I Community Policing-What Is It?


II Empowerment


III Process Facilitation


IV Collaboration


V Problem Solving


VI Supervising the Community Policing Officers


VII Managing Failure


Multiple-Choice Questions


True or False Questions


CHAPTER 3-INTERPERSONAL COMMUNICATIONS STRIVING


FOR EFFECTIVENESS


Learning Objectives


Key Terms


Chapter Summary


I Importance of Communication Skills


II Communication Process


III Barriers to Communication


IV Overcoming Barriers to Communication


V Feedback


VI The Art of Listening


VII Nonverbal Communication


VIII Communicating with non-English-Speaking Individuals


IX Intercultural Communications


X Hearing-impaired Individuals


Multiple-Choice Questions


True or False Questions


CHAPTER 4-MOTIVATION: A PREREQUISITE FOR SUCCESS


Learning Objectives


Key Terms


Chapter Summary


I Why Officers Work?


II Needs-based Motivation


III Motivational-Hygiene Theory


IV Theory X-Theory Y


V Expectancy Theory


VI How to Motivate


Multiple-Choice Questions


True or False Questions


CHAPTER 5-LEADERSHIP: THE INTEGRATIVE VARIABLE


Learning Objectives


Key Terms


Chapter Summary


I Power


II Theories of Leadership


III Leadership Continuum


IV Leadership Mistakes


Multiple-Choice Questions


True or False Questions


CHAPTER 6-TEAM BUILDING: MAXIMIZING THE GROUP PROCESS 49


Learning Objectives


Key Terms


Chapter Summary


I The Individual


II The Individual and the Group


III Role and Function of the Group


IV Group Development Process


V Group Performance


VI Building a Winning Team


VII Team Goals


VIII Group Problem Solving


IX Conducting Meetings


Multiple-Choice Questions


True or False Questions


CHAPTER 7-CHANGE: COPING WITH ORGANIZATIONAL LIFE


Learning Objectives


Key Terms


Chapter Summary


I Factors Fostering Change


II Police Unions


III The Law


IV Positive Aspects of Change


V Resistance to Change


VI The Nature of Resistance


Multiple-Choice Questions


True or False Questions


CHAPTER 8-PERFORMANCE APPRAISAL: THE KEY TO POLICE


PERSONNEL DEVELOPMENT


Learning Objectives


Key Terms


Chapter Summary


I Performance Appraisal


II Frequency of Evaluation


III The Sergeant's Role


IV Methods of Appraisal


V The Human Factor


VI Validity and Reliability of Performance Appraisal


VII The Evaluation Interview


VIII Remediation


IX Follow Up


X Changes in Trends


Multiple-Choice Questions


True or False Questions


CHAPTER 9-COACHING, COUNSELING, AND MENTORING:


HELPING OFFICERS GROW AND DEVELOP


Learning Objectives


Key Terms


Chapter Summary


Multiple-Choice Questions


True or False Questions


CHAPTER 10-DISCIPLINE: AN ESSENTIAL ELEMENT OF POLICE


SUPERVISION


Learning Objectives


Key Terms


Chapter Summary


I Nature of Discipline


II Positive Discipline


III Negative Discipline


IV Disciplinary Systems


V The Hot Stove Concept


VI Disciplinary Action


VII Making Disciplinary Action Stick


Multiple-Choice Questions


True or False Questions


CHAPTER 11-INTERNAL DISCIPLINE: A SYSTEM OF


ACCOUNTABILITY


Learning Objectives


Key Terms


Chapter Summary


I Police Work


II Controlling the Police


III Personnel Complaint Investigation Policy


IV Personnel Complaints


V Social Media


VI Personnel Complaint Investigations


VII Adjudication


VIII Civilian Review Movement


IX Forecasting


Multiple-Choice Questions


True or False Questions


CHAPTER 12-SUPERVISING THE DIFFICULT EMPLOYEE:


SPECIAL CONSIDERATIONS


Learning Objectives


Key Terms


Chapter Summary


I Types of Employees


II Problem Employees


III Marginal Performers


IV Work Stressors


V Personal Problems


VI Early Warning System


VII Employee Assistance Program


VIII Critical Incident Stress Management


Multiple-Choice Questions


True or False Questions


CHAPTER 13-SUPERVISING MINORITIES: RESPECTING INDIVIDUAL


AND CULTURAL DIFFERENCES


Learning Objectives


Key Terms


Chapter Summary


I Coming to Grips with the Past


II Changing Demographics


III Supervising Minorities


IV Dealing with Employees in a Protected Class


V Handling Sexual Harassment in the Workplace


VI Supervising Gay and Lesbian Police Officers


VII Managing a More Educated Workplace


VIII Training for the New Supervisor


Multiple-Choice Questions


True or False Questions


CHAPTER 14-TACTICAL OPERATIONS: CRITICAL INCIDENT


DEPLOYMENT


Learning Objectives


Key Terms


Chapter Summary


Multiple-Choice Questions


True or False Questions


CHAPTER 15-LABOR RELATIONS: PROBLEM SOLVING THROUGH


CONSTRUCTIVE CONFLICT


Learning Objectives


Key Terms


Chapter Summary


I Management Rights


II Understanding Bargaining


III Union Goals


IV Grievances


V Impasse Resolution Through Job Actions


VI Contract Administration


VII Role of the Sergeant in Collective Bargaining


VIII Interest-based Bargaining


Multiple-Choice Questions


True or False Questions


CHAPTER 16-HOMELAND SECURITY AND TERRORISM:


A CHANGING ROLE


Learning Objectives


Key Terms


Chapter Summary


I Domestic Terrorism


II Foreign Terrorism


III American Response to Terrorism


IV Local Response to Terrorism


V Information Versus Intelligence


VI Identifying Potential Terrorist Targets


VII Police Supervisor's Role


Multiple-Choice Questions


True or False Questions


Answer Key to Objective Questions