Decision Support in Public Administration (eBook)

Front Cover 1
Decision Support in Public Administration 4
Copyright Page 5
Table of Contents 10
DECISION SUPPORT IN PUBLIC ADMINISTRATION 6
PART I: THEORY AND CONCEPTS 12
Chapter 1. Information Transfer for Decision Support in Distributed Administrative Systems 14
Abstract 14
1. Introduction 14
2. A specification framework 16
3. A case study 17
4. The case study and SF 20
5. Conclusions 22
References 23
Appendix: Examples of SF constructs 25
Chapter 2. How to manage complexity in inter-organizational information systems (IOIS) - some preliminary conclusions 28
Summary 28
1. Introduction 28
2. Auditing information systems 29
3. IOIS audits - examples and conclusions 29
4. Complexity in IOIS, some theoretical comments 31
5. Some empirical remarks on complexity in IOIS. 33
6. How to manage complexity in IOIS - some preliminary ideas 36
References 38
Chapter 3. Problem-setting support 40
Abstract 40
1. INTRODUCTION: THE NEED FOR SETTING PROBLEMS 41
2. SETTING AND RE-SETTING PROBLEMS 43
3. SUPPORTING PROBLEM-SETTING 51
4. SUMMARY AND CONCLUSION 51
5. REFERENCES 52
Chapter 4. The Role of Decision Support in Individual Performance Review 54
Abstract 54
1. Introduction 55
2. The Individual Performance Review Process 55
3. IPR Aided by a DSS 58
4. Use of IPR for monitoring and control 63
5 Summary 64
References 65
Chapter 5. Decision Support Systems within the NHS: An Investigation into the Application of Case Mix Management Systems in the UK National Health Service 68
Abstract 68
1. Introduction 68
2. The Concept of Case Mix 70
3. The Use Of Decision Support Systems to Monitor and Control the Case Mix 71
4. The Socio-Technical Systems Approach 71
5. Clinical Aspects 73
6. Managerial Aspects 76
7. The Evidence 77
8. Conclusion 78
9. REFERENCES 79
Chapter 6. Applications of Decision Support: The State of Minnesota Experience 80
Abstract 80
1. INTRODUCTION 80
2. THE STATE OF MINNESOTA AND ITS GOVERNANCE 80
3. DSS AND GDSS APPLICATIONS 81
4. BENEFITS 91
5. CONCLUSION 92
6. REFERENCES 92
PART II: SYSTEMS DESIGN AND IMPLEMENTATION 94
Chapter 1. Decision Support for Financial Management in Local Government 96
Abstract 96
1. Introduction 96
2. Description of the application 97
3. Use of the application by the financial manager 103
4. Use of the system by outside financial analysts. 107
5. Future research directions 107
6. Acknowledgments 108
Bibliography 108
Chapter 2. BAUX - A KB DSS for municipalities supporting legal decisions on building permits 110
Abstract 110
1. The problem situation: (statute) administrative law and the duties of civil servants 110
2. Practical needs and theoretical issues 111
3. The project: team, tools, and methods 113
4. An example session 115
Chapter 3. Work-Time Measurement System (WTMS): The Front-End Tool for Redesigning the Work Process 122
Abstract 122
1. INTRODUCTION 123
2. THE WTMS DEVELOPMENT DECISION 124
3. IMPLEMENTING THE DECISION 125
4. METHODOLOGY 127
5. APPLICATIONS OF THE RESULTS 127
6. LESSONS LEARNED 128
7. CONCLUSION 129
8. REFERENCES 129
Acknowledgments 130
Disclaimer 130
Chapter 4. Toward the implementation and use of 'electronic' files in public administration 132
Abstract 132
1. INTRODUCTION 132
2. ANALYSIS AND DEFINITION OF THE 'OBJECT OF DISCOURSE' 134
3. IMPLEMENTATION OF PC-BASED SOLUTIONS 135
4. EVALUATION OF THE RESULTS AND EXPERIENCES 137
5. FUTURE DEVELOPMENT 138
6. CONCLUSIONS 141
7. REFERENCES 142
Chapter 5. Decision Support System in an administrative context : The case of the reinsertion of Long-Term Unemployed in France 144
Abstract 144
1. INTRODUCTION 144
2. PROBLEM STATEMENT 145
3. THE MAIN FUNCTIONALITIES AND THE ARCHITECTURE OF MUPALU 148
4. INTEGRATION AND IMPLEMENTATION OF MUPALU 154
5. CONCLUSION AND PERSPECTIVES 156
REFERENCES 157
Chapter 6. A GDSS methodology for personnel planning in rheumatology 160
Abstract 160
1. INTRODUCTION 160
2. OVERALL OBJECTIVES AND APPROACH: CHOOSING THE GDSS METHODOLOGY 162
3. THE GDSS APPROACH IN THE RHEUMATOLOGY MANPOWER PLANNING CASE 165
4. CONCLUSIONS AND FURTHER RESEARCH 168
5. REFERENCES 168
Chapter 7. The MacPolicy Project: Developing a Group Decision Support System based on the Delphi Method. 170
Abstract 170
1. INTRODUCTION 170
2. THE DELPHI METHOD AS A STARTBVG POINT 172
3. INTO THE COMPUTER NETWORK 173
4. A MACPOLICY SESSION IN A NUTSHELL 175
5. POSSIBLE EFFECTS OF THE COMPUTERIZED DELPHI METHOD ON MEETINGS 177
6. ACTUAL EXPERIENCES WITH MACPOLICY 178
7. FROM G.D.S.S. TO C.S.C.W 178
8. TECHNOLOGICAL REQUIREMENTS 179
REFERENCES 181
Chapter 8. Participatory Information Systems 182
Abstract 182
1. The setting – new preconditions for IS 182
2. Participatory information systems 194
3. The Feedback Learning Strategy - redesign based on use 198
4. "LiveBetter" – Some tools for participation 203
An example – From peripheral to central data 207
Conclusions 209
References 209