Managing Change in the Postal and Delivery Industries

Theoretical Perspectives.- 1 Issues in Measuring Incremental Cost in a Multi-Function Enterprise.- 2 Cost and Benefits of Universal Service Obligations in the Postal Sector.- 3 Peak Loads and Postal Services: Some Implications of Multi-Stage Production.- 4 Scale Economies and Natural Monopoly in the Postal Delivery: Comparison Between Parametric and Non Parametric Specifications.- Empirical Perspectives.- 5 A Cross Sectional Comparison and Analysis of Productivity for 21 National Postal Administrations.- 6 A Measure of Scale Economies for Postal Systems.- 7 Demand Models for Letter Mail and Its Substitutes: Results from Finland.- 8 Changes in the Household-Level Demand for Postal Delivery Services from 1986 to 1994.- Legal and Institutional Perspectives.- 9 The UK Post Office Competition Law Compliance Program.- 10 Monopolies and European Community Competition Law: Current Problems.- 11 Liberalized Postal Markets: Finnish and Swedish Experiences.- Universal Service Obligation.- 12 Cost and Returns from Delivery to Sparsely Settled Rural Areas.- 13 The Universal Service Obligation for Post: Some Australian Calculations.- 14 The Challenge of Electronic Competition: Empirical Analysis of Substitution Effects on the Demand for Letter Services.- 15 Providing Universal Service in Competitive Postal Markets.- 16 The Cost of the Universal Postal Service in a Competitive Environment: Lessons from Telecommunications.- Policy Perspectives.- 17 The Roots of Deregulation: Why Aviation and Telecommunications But Not the Post Office?.- 18 The Future of the U.S. Postal Service: An Assessment of Options.- 19 The Structure Of Postal Markets.- 20 Competition And Rate Restructuring For Postal Services.- Postal Strategy.- 21 Competitor Access To The Postal Pipeline: The New Zealand Experience.- 22 Competition In Postal Markets: The German Direct Mail Market.- 23 Postal Services: Competition in the Netherlands— Current Situation.