Reach Your Full Potential (Collection)

<> Richard Hall is the author of Brilliant Presentation, Brilliant Marketing, and Brilliant Business Creativity. He spent his early career as a marketer at Reckitt’s, RHM, and Corgi Toys before moving into senior roles in the world of advertising. Richard now runs his own consultancy and chairs Showcase Communications, Shaftesbury Young People, and the Friends of St. Nicholas.   Richard Templar is an astute observer of human behavior and understands what makes the difference between those of us who effortlessly glide towards success and those of us who struggle against the tide. He has distilled these observations into his Rules titles. More than 1 million people around the world have enjoyed and now play by Richard Templar's Rules.

Secrets of Success at Work

 

Foreword     v

Introduction: How to find your own “WOW” factor (and then how to develop it)      vii

Chapter 1: Look in the mirror. That’s the real you...say hello and be amazed     1

Chapter 2: To be told “you really look as though you know where you are going” is high praise     19

Chapter 3: Become a powerful learning machine     33

Chapter 4: Rediscover the lost art of listening     47

Chapter 5: I love pineapples: the state of enthusiasm that beats the blues     61

Chapter 6: Help your boss and they will help you and your career     77

Chapter 7: Individuals contribute, but it’s teams that win     89

Chapter 8: “Are you being served?” Why responsiveness is so important     105

Chapter 9: The power to attract     119

Chapter 10: Be a thinker and a doer and a magician     137

Conclusion: A master class in accelerating your career     153

 

Rules of Work

 

Foreword   viii

Introduction   x

Part I Walk Your Talk   1

 1  Get Your Work Noticed   4

 2  Never Stand Still   6

 3  Volunteer Carefully   8

 4  Carve Out a Niche for Yourself   10

 5  Under Promise and Over Deliver   12

 6  Learn to Ask Why   14

 7  Be 100 Percent Committed   16

 8  Learn from Others’ Mistakes   18

 9  Enjoy What You Are Doing   20

10 Develop the Right Attitude   22

11 Be Passionate But Don’t Kill Yourself   24

12 Manage Your Energy   26

13 Never Let Anyone Know How Hard You Work   28

14 Keep Your Home Life at Home   30

Part II Know That You’re Being Judged at All Times   33

15 Cultivate a Smile   36

16 No Limp Fish–Develop the Perfect Handshake   38

17 Exude Confidence and Energy   40

18 Develop a Style That Gets You Noticed   42

19 Pay Attention to Personal Grooming   44

20 Be Attractive   46

21 Be Cool   48

22 Speak Well   50

23 Write Well   52

Part III Have a Plan   55

24 Know What You Want Long Term   58

25 Know What You Want Short term   60

26 Study the Promotion System   62

27 Develop a Game Plan   64

28 Set Objectives   66

29 Know Your Role   68

30 Know Yourself–Strengths and Weaknesses   70

31 Identify Key Times and Events   72

32 Anticipate Threats   74

33 Look for Opportunities   76

34 Make Learning a Lifelong Mission   78

Part IV If You Can’t Say Anything Nice–Shut Up   81

35 Don’t Gossip   84

36 Don’t Bitch    86

37 Stand Up for Others  88

38 Compliment People Sincerely   90

39 Be Cheerful and Positive   92

40 Ask Questions   94

41 Use “Please” and “Thank You”   96

42 Don’t Swear   98

43 Be a Good Listener   100

44 Only Speak Sense   102

Part V Look After Yourself   105

45 Know the Ethics of Your Industry   108

46 Know the Legalities of Your Industry   110

47 Set Personal Standards   112

48 Never Lie   114

49 Never Cover Up for Anyone Else   116

50 Keep Records   118

51 Know the Difference Between the Truth and The Whole Truth   120

52 Cultivate Your Support/Contacts/ Friends   122

53 Date with Caution   124

54 Understand Others’ Motives   126

55 Assume Everyone Else Is Playing by Different Rules   128

56 Keep the Faith   130

57 Put Things in Perspective   132

Part VI Blend In   135

58 Know the Corporate Culture   138

59 Speak the Language   140

60 Dress Up or Dress Down Accordingly   142

61 Be Adaptable in Your Dealings with Different People   144

62 Make Your Boss Look Good   146

63 Know Where to Hang Out, and When   148

64 Understand Social Protocols   150

65 Know the Rules about Authority   152

66 Know the Rules about the Office Hierarchy   154

67 Never Disapprove of Others   156

68 Understand the Herd Mentality   158

Part VII Act One Step Ahead   161

69 Dress One Step Ahead   164

70 Talk One Step Ahead   166

71 Act One Step Ahead   168

72 Think One Step Ahead   170

73 Address Corporate Issues and Problems   172

74 Make Your Company Better for Having You There   174

75 Talk of “We” Rather Than “I”   176

76 Walk the Walk   178

77 Spend More Time with Senior Staff   180

78 Get People to Assume You Have Already Made the Step   182

79 Prepare for the Step After Next   184

Part VIII Cultivate Diplomacy   187

80 Ask Questions in Times of Conflict   190

81 Don’t Take Sides   192

82 Know When to Keep Your Opinions to Yourself   194

83 Be Conciliatory   196

84 Never Lose Your Temper   198

85 Never Get Personal   200

86 Know How to Handle Other People’s Anger   202

87 Stand Your Ground   204

88 Be Objective About the Situation   206

Part IX Know the System--and Milk It   209

89 Know All the Unspoken Rules of Office Life   212

90 Know What to Call Everyone   214

91 Know When to Stay Late and When to Go Early   216

92 Know the Theft or Perks Rule   218

93 Identify the People Who Count   220

94 Be on the Right Side of the People Who Count    222

95 Be Well Up on New Management Techniques    224

96 Know the Undercurrents and Hidden Agendas   226

97 Know the Favorites and Cultivate Them   228

98 Know the Mission Statement--and Understand It   230

Part X Handle the Opposition   233

99 Identify the Opposition   236

100 Study Them Closely   238

101 Don’t Back-Stab   240

102 Know the Psychology of Promotion   242

103 Don’t Give Too Much Away   244

104 Keep Your Ear to the Ground   246

105 Make the Opposition Seem Irreplaceable   248

106 Don’t Damn the Opposition with Faint Praise   250

107 Capitalize on the Career-Enhancing Moments   252

108 Cultivate the Friendship and Approval of Your Colleagues   254

Postscript: Know When to Break the Rules   256