Total Quality Management and Operational Excellence - John S. Oakland

Total Quality Management and Operational Excellence

Text with Cases

(Autor)

Buch | Softcover
500 Seiten
2014 | 4th New edition
Routledge (Verlag)
978-0-415-63550-9 (ISBN)
79,80 inkl. MwSt
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The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence.


Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:








Accelerating change







Reducing cost







Protecting reputation





Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage.


Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.

John S. Oakland is Chairman of Oakland Consulting LLP and Head of its Research and Education Division. He is also Emeritus Professor of Business Excellence & Quality Management at Leeds University Business School, UK. For Over 30 years he has researched and consulted in all aspects of quality management, strategic process management and business improvement in thousands of organizations. Professor Oakland is a Fellow of the Institute of Directors, Chartered Quality Institute and Royal Statistical Society. He is also a Member of the American Society for Quality

Part I: The Foundations of TQM 1. Understanding Quality  2. Models and Frameworks for Total Quality Management  3. Leadership and Commitment  Part II: Planning  4. Policy, Strategy and Goal Deployment  5. Partnerships and Resources  6. Design for Quality  Part III: Performance  7. Performance Measurement Frameworks  8. Self-Assessment, Audit and Reviews  9. Benchmarking  Part IV: Processes 10. Process Management  11. Process Redesign/Engineering  12. Quality Management System  13. Continuous Improvement  Part V: People  14. Human Resource Management  15. Culture Change Through Teamwork  16. Communications, Innovation and Learning  Part VI: Implementation  17. Implementing TQM  18. Case Studies

Zusatzinfo 215 Line drawings, black and white; 26 Tables, black and white; 215 Illustrations, black and white
Verlagsort London
Sprache englisch
Maße 189 x 246 mm
Gewicht 1179 g
Themenwelt Wirtschaft Betriebswirtschaft / Management Logistik / Produktion
ISBN-10 0-415-63550-0 / 0415635500
ISBN-13 978-0-415-63550-9 / 9780415635509
Zustand Neuware
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