Total Quality Management and Operational Excellence
Routledge (Verlag)
978-0-415-63549-3 (ISBN)
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Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:
Accelerating change
Reducing cost
Protecting reputation
Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage.
Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.
John S. Oakland is Chairman of Oakland Consulting LLP and Head of its Research and Education Division. He is also Emeritus Professor of Business Excellence & Quality Management at Leeds University Business School, UK. For Over 30 years he has researched and consulted in all aspects of quality management, strategic process management and business improvement in thousands of organizations. Professor Oakland is a Fellow of the Institute of Directors, Chartered Quality Institute and Royal Statistical Society. He is also a Member of the American Society for Quality
Part I: The Foundations of TQM 1. Understanding Quality 2. Models and Frameworks for Total Quality Management 3. Leadership and Commitment Part II: Planning 4. Policy, Strategy and Goal Deployment 5. Partnerships and Resources 6. Design for Quality Part III: Performance 7. Performance Measurement Frameworks 8. Self-Assessment, Audit and Reviews 9. Benchmarking Part IV: Processes 10. Process Management 11. Process Redesign/Engineering 12. Quality Management System 13. Continuous Improvement Part V: People 14. Human Resource Management 15. Culture Change Through Teamwork 16. Communications, Innovation and Learning Part VI: Implementation 17. Implementing TQM 18. Case Studies
| Erscheint lt. Verlag | 7.5.2014 |
|---|---|
| Zusatzinfo | 215 Line drawings, black and white; 26 Tables, black and white; 215 Illustrations, black and white |
| Verlagsort | London |
| Sprache | englisch |
| Maße | 189 x 246 mm |
| Gewicht | 1225 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion |
| ISBN-10 | 0-415-63549-7 / 0415635497 |
| ISBN-13 | 978-0-415-63549-3 / 9780415635493 |
| Zustand | Neuware |
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