Third Sector Performance

Graham Manville is a Senior Lecturer in Business and Management at the University of East Anglia and a Certified Management Consultant. He lectures on Strategic Management, Performance Management, Operations Management and Entrepreneurial Management. He was formerly the University's Assistant Dean for Enterprise for the Faculty of Law, Arts and Social Sciences. Manville moved into academia after spending 15 years in industry. His research in Third Sector performance management has been honoured with several awards and he has co-authored a book on balanced scorecard for practitioners in SMEs. Manville is a reviewer for journals including Public Money and Management, the International Journal of Productivity and Performance Management, and Measuring Business Excellence. He sits on the editorial board of the Electronic Journal of Knowledge Management. Richard Greatbanks is a Senior Lecturer in Operations Management within the Department of Management, University of Otago, Dunedin, New Zealand. He is a Chartered Manufacturing Engineer and has held several technical and managerial positions within aerospace manufacture. After spending more than 13 years in the UK Aerospace Industry, Greatbanks moved to academia. Greatbanks's research interests are in the areas of quality process improvement and performance measurement, particularly in conjunction with healthcare, public sector and service organisations. The development and application of Six Sigma approaches to service quality is a specialism. Both editors have recently co-edited a special edition of the International Journal of Productivity and Performance Management on the theme of Third Sector Performance Measurement and Management (July 2010).

Contents: Foreword; Introduction; Part I Financing the Third Sector: Overview of part I: financing the third sector; The financial context for an expanded third sector, Graham Manville and Richard Greatbanks; Third sector funding streams: the Big Society bank, Graham Manville and Richard Greatbanks; Can credit unions create credit? An analytical evaluation of a potential obstacle to enhanced performance by credit unions, Richard A. Werner. Part II Academic Research in Third Sector Organisations: Over view of part II: academic research in the third sector; Quality management in non-profit networks in Scotland: cynical, committed or reflective?, Tila Morris and Susan Ogden; Do the strategic objectives of not-for-profit organizations define the criteria for impact evaluation?, Tuuli Pärenson; Does the past matter? Exploring the effect of past changes on crisis preparedness in non-profit settings, Rita S. Mano and Zachary Sheaffer; Anecdotal performance reporting: can it provide sufficient confidence for third sector funding bodies?, Richard Greatbanks and Graham Manville; Public value and performance management in third sector organizations, Pratima Dattani. Part III Reflective Practice from the Third Sector: Overview of part III: reflective practice from the third sector; A co-operative development approach to performance measurement in a not-for-profit organization: the COPE Galway case study, Aonghus Sammin, John O’Byrne, Cáthál Wilson and Patrizia Garengo; Social enterprises and democracy: credit unions, social enterprises and engagement with a democratic political economy, John Merritt; Scorecards and strategy maps: top ten factors of performance measurement in non-profit organizations, Brett Knowles, Richard Greatbanks and Graham Manville; Measuring or managing? NGO performance in Peru, Gareth Rees and Richard Greatbanks; Nascent journeys of social enterprise measurements - a reflection of practitioners' experiences, Iain Lucas and David Newton; Conclusion;