The Waiter & Waitress Training

This manual aims to reflect current customer preferences and restaurant practices by covering: the management of crisis situations; the prevention of accidents; the need to abide by government food sanitation regulations; how to increase the bill and the tip; and the electronic handling of service.

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In todays competitive restaurant market, skilled, courteous, and efficient service can build solid repeat business and produce lucrative rewards for the waitstaff. The Waiter and Waitress Training Manual, Fourth Editionnow completely rewritten and revisedoffers the most up-to-date and comprehensive information on how to serve food properly and satisfy customers. From the basics of personal appearance to the fine points of wine service and electronic transactions, this bestselling professional handbook tells you clearly and simply how to accomplish every phase of the servers job. In response to the growing concern for health and safety in public places, weve added a whole new chapter on safety and sanitation to the Fourth Edition. Here, youll find in-depth coverage of government sanitation regulations and the implications for the server, and explicit food handling techniques. Plus, youll learn how to prevent accidents and calmly manage crisis situations, such as fires, and injured or ill guests. Also new to the Fourth Edition are four integrative, skill-building cases, which offer servers practice in analysis.
Each case describes a difficult situation and asks several critical questions to help solve the problem. As always, The Waiter and Waitress Training Manual provides clear and complete guidelines on such service basics as: duties before the guests arrive; initiating service; selling techniques; serving the meal; wine and bar service; responsibilities to the guest; special amenities; tipping; and handling unusual circumstances. Every concept is made crystal clear with the aid of completely new photographs, line drawings, and tables. And an expanded glossary offers even more culinary terms for professionals. Skill-building questions, projects, and a comprehensive quiz enable you to use The Waiter and Waitress Training Manual as a self-training aid. Or if you're a manager, use this book to teach the serving skills necessary for the top performance of your servers and restaurant. Every chapter in the Fourth Edition has been revised and rewritten to bring you the latest information about this fast-paced and ever-changing industry.
Whether you're a waitperson or manager, this is the one practical guide youll want to rely on to produce professional results and create loyal customers.