Foundations of Lodging Management

David Hayes, Jack Ninemeier, Allisha Miller (Autoren)

Buch | Hardcover

416 Seiten

2011 | 2nd edition
Pearson (Verlag)
978-0-13-256089-4 (ISBN)

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Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. KEY FEATURES: With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives and expanded discussion of revenue optimization.

1. Introduction to the Lodging Industry
2. The Structure of the lodging Industry
3. Guest Service in the Lodging Industry
4. Managing Lodging Operations
5. Staffing the Lodging Operation
6. The Front Office Department
7. The Sales and Marketing Department
8. The Housekeeping Department
9. The Maintenance Department
10. Food and Beverage Operations: Limited Service Hotels
11. Food and Beverage Operations: Full-Service Hotels
12. The Accounting Department
13. Safety and Security
14. Careers in the Lodging Industry

Erscheint lt. Verlag	12.4.2011
Sprache	englisch
Maße	220 x 283 mm
Gewicht	990 g
Themenwelt	Schulbuch / Wörterbuch
Themenwelt	Weitere Fachgebiete ► Handwerk
ISBN-10	0-13-256089-5 / 0132560895
ISBN-13	978-0-13-256089-4 / 9780132560894
Zustand	Neuware