Innovation, Collective Intelligence and Resiliency in Healthcare Organizations -

Innovation, Collective Intelligence and Resiliency in Healthcare Organizations (eBook)

Aline Courie-Lemeur (Herausgeber)

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2024 | 1. Auflage
304 Seiten
Wiley (Verlag)
978-1-394-27764-3 (ISBN)
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Resilience in healthcare organizations is a complex issue, involving all stakeholders in the healthcare field. It is a highly topical issue, even more so in the wake of the recent health crisis.

This book explores the impact of collective intelligence on the resilience of these organizations, and the role played by innovation. Health organizations comprise the structures and systems involved in treating patients, as well as healthcare professionals with medical, social or medico-social expertise, along with institutional and administrative players in the field.

Innovation, Collective Intelligence and Resiliency in Healthcare Organizations alternates between theoretical readings and illustrative case studies. Their diversity is the result of their contributors: university researchers, institutional players from healthcare authorities, practicing caregivers in hospital structures or healthcare coordination support systems, and managers of healthcare structures and systems.



Aline Courie-Lemeur is a senior lecturer and research director in management sciences at the LAREQUOI Laboratory and ISM-IAE at the Université Versailles Saint-Quentin-en-Yvelines, France. Her research focuses on the strategic management of interorganizational collaborations.


Resilience in healthcare organizations is a complex issue, involving all stakeholders in the healthcare field. It is a highly topical issue, even more so in the wake of the recent health crisis. This book explores the impact of collective intelligence on the resilience of these organizations, and the role played by innovation. Health organizations comprise the structures and systems involved in treating patients, as well as healthcare professionals with medical, social or medico-social expertise, along with institutional and administrative players in the field. Innovation, Collective Intelligence and Resiliency in Healthcare Organizations alternates between theoretical readings and illustrative case studies. Their diversity is the result of their contributors: university researchers, institutional players from healthcare authorities, practicing caregivers in hospital structures or healthcare coordination support systems, and managers of healthcare structures and systems.

About the Authors


Annie BARTOLI is a professor of management sciences at the ISM-IAE of the UVSQ, Université Paris-Saclay, and director of the Larequoi Management Research Laboratory. She is also a research professor at Georgetown University, Washington, USA, where she co-directs teaching and research programs in international and intercultural management. One of her major fields of expertise is public and non-market management, with works on local governments and the health sector. Among her numerous national and international publications, Le grand livre du management public, published for its 5th edition in 2022 (with C. Blatrix), is a notable reference in the public management field. In addition, she is also editor-in-chief of the scientific journal Gestion et Management Public (GMP).

Sophie BATAILLE is an emergency physician, coordinator of the Cardiology Health Data Warehouse of the Ile-de-France Regional Health Agency (RHA) since 2000, and cardiology referent at the Ile-de-France RHA since 2015.

Élise BLÉRY is a general practitioner, as well as a medical adviser for health insurance. Since 2010, she has been in charge of supporting hospital structures in their efforts to improve performance and the relevance of care, and promoting innovations in healthcare.

Laëtitia BOREL is a doctoral student in management sciences at the Larequoi Laboratory, attached to the University of Versailles Saint-Quentin-en-Yvelines. Her research focuses more specifically on the management of healthcare organizations, in line with her professional background. For the past 10 years, she has been involved in several health coordination organizations in the Ile-de-France region. She is currently a project manager for a national public health agency.

Emmanuelle CARGNELLO-CHARLES is a senior lecturer at the University of Pau and Pays de l’Adour (LiREM laboratory). Her research interests are in the field of health management, more specifically in management control and finance.

Laurent CENARD has a state diploma in nursing with an AED in Public Health and a DESS-MBA in Business Management from the IAE Paris. He has held numerous management positions in non-profit organizations in the healthcare field. These roles have made him a privileged observer of organizational innovations, particularly coordination mechanisms between the city and the hospital. He is currently working at the Fondation Santé Service (“Health Service Foundation”), as director of the home hospitalization unit. He is also an associate member of Larequoi, the Management Research Laboratory of the University of Versailles Saint-Quentin-en-Yvelines.

Yves CHARPAK is a doctor specialized in public health and in clinical epidemiology and evaluation. He is President of the Charpak Foundation, l’esprit des sciences (“the spirit of science”) and also a local elected official in Larchant. He is a member of the board of the association Élus Santé publique et territoires (ESPT, “Elected public health and territories”) and a member of the board of the Société française de santé publique, SFSP (“French Public Health Society”). He worked as a researcher in an Inserm team, then in the evaluation company EVAL, at the WHO regional office for Europe, at the Pasteur Institute and then at the Établissement français du sang, EFS (“French Blood Establishment”). He was a member of the Haut Conseil de la santé publique, HSCP (“High Council for Public Health”) and the Haut Conseil pour l’avenir de l’assurance maladie, HCAAM (“High Council for the Future of Health Insurance”).

Olena Yuriivna CHYGRYN has a PhD in economics and is associate professor in the Department of Marketing, Sumy State University, Ukraine. Her research interests include green marketing, green competitiveness, corporate governance and alternative energy economics1. She is author of more than 100 scientific articles (including two monographs, 10 sections of collective monographs and more than 40 articles in scientific journals – 14 are indexed by Scopus, seven by Thompson Reuters) and more than 50 publications in the abstract collections of international scientific conferences.

Aline COURIE-LEMEUR is a senior lecturer qualified to lead research in management sciences at the Larequoi Laboratory and at the ISM-IAE of the University of Versailles Saint-Quentin-en-Yvelines. Her research focuses on the strategic management of inter-organizational collaborations in the healthcare field and, more specifically, on the issues of consensus and leadership. She is a specialist in organizational innovation.

Cécile DEZEST is a doctoral student of management science at the University of Pau and Pays de l’Adour (LiREM laboratory). She works on the theme of health management and on the management of projects under Article 51 of the French Social Security Financing Act 2018.

Isabelle FRANCHISTEGUY-COULOUME is a senior lecturer in management sciences, authorized to direct research at the IUT of Bayonne and the Basque Country, Université de Pau and Pays de l’Adour (LiREM laboratory). Her research is in the field of health management, with a focus on strategic management and human resources management.

Sylvain GAUTIER is a public health physician at the University of Versailles Saint-Quentin-en-Yvelines. He has a degree in law and health policy from the University of Paris Descartes and Sciences-Po. He is a doctoral student in epidemiology in the “primary care and prevention” research team of UMR 1018, Inserm. His thesis focuses on the localized structuring of primary healthcare, in particular within the framework of CPTS (Communautés professionnelles territoriales de santé) local professional health communities.

Liliia Mykolaivna KHOMENKO is a doctoral student in the Department of Marketing at Sumy State University in Ukraine2.

Vincent MABILLARD is an assistant professor at the Solvay Brussels School of Economics and Management, Université libre de Bruxelles, where he teaches the management and communication of public organizations. His research focuses on the dynamics of transparency and accountability, as well as on localized marketing and communication of public organizations. He is active in an international project on the digitization of processes and services in the healthcare sector.

Hélène MARIE is director of the Seine-et-Marne Departmental Delegation of the Ile-de-France Regional Health Agency (RHA). Trained at the École des hautes études en santé publique, EHESP (“School of Advanced Studies in Public Health”), she has held several positions in the design, implementation and evaluation of public policies. At the CNSA and in ministerial offices, she contributed to the development of planning tools and strategies for strengthening the pathway approach in the medico-social field. A stint in the associative sector allowed her to support the operational implementation of projects to support people. As an agent working in the deconcentrated services of the State and then in the RHA, she implemented public health policies by developing strong partnership logics with the interlocutors of the territories. She has held the position of director of the Seine-et-Marne Delegation of the Ile-de-France RHA since 2016 and has developed several work groups with her team.

Michel MARTY is a doctor at the Ile-de-France regional medical service department (general health insurance scheme) in charge of establishments (health and medico-social) and healthcare pathways.

Jan MATTIJS is a professor at the Solvay Brussels School of Economics and Management, Université libre de Bruxelles, where he teaches organizational change and the conduct of business intervention projects. His research interests include organizational theory, administrative reform and public performance in sectors such as justice, social security and non-market organizations. Socio-material devices and the effects of technology on work and organization are emerging as new topics. He is also interested in the corporeal roots of management in order to articulate personal and social development in the face of the challenges of our time.

Benoît NAUTRE has a doctorate in management science from the IAE in Nantes, a DEA in information systems and strategy from the IAE in Nantes, is a research professor at the MCA-IAE at the University of Clermont Auvergne and is a hospital director.

Béatrice PIPITONE is in charge of the Dispositifs d’appui à la coordination, DAC (“Coordination Support Systems”) mission in the Innovation Department of the Ile-de-France Regional Health Agency (RHA) and deputy head of the Parcours et offre de soins (“Care Pathways and Services”) at the Seine-et-Marne Departmental Delegation. Through her experience as a consultant in public action on health issues at the European level, and then in supporting organizational change in the health and medico-social sector in France, she has supported the deployment of numerous innovative public health measures and approaches aimed at improving the healthcare pathways of vulnerable, disabled, chronically ill, deprived and/or elderly people, in particular for the Ministry of Health...

Erscheint lt. Verlag 21.2.2024
Sprache englisch
Themenwelt Medizin / Pharmazie
Sozialwissenschaften Soziologie
ISBN-10 1-394-27764-4 / 1394277644
ISBN-13 978-1-394-27764-3 / 9781394277643
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