IT Crisisology Casebook (eBook)

The book focuses on the real-world case-based crisis management in digital product development. This includes forecasting, responding, and agile engineering/management methods, patterns, and practices for sustainable development. This book introduces a set of case studies for sustainability in management as a blend, the components of which have been carefully selected from a few domains adjacent to digital production such as IT-intensive operation, human resource management, and knowledge engineering, to name a few. The key ingredients of this crisis management framework include information management, tradeoff optimization, agile product development, and knowledge transfer. The case studies this book features will help the stakeholders in understanding and identifying the key technology, business, and human factors that may likely result in a digital production crisis, i.e., critically affect the organization outcomes in terms of successful digitalization and sustainable development. These factors are particularly important for the large-scale applications, typically considered very complex in managerial and technological aspects, and, therefore, specifically addressed by the discipline of IT crisisology.

Prof. Dr. Sergey V. Zykov holds a Ph.D. (2000) and Dr. Habil. (2017) in Computer Science. He has a 20-year experience in IT, including Vice-CIO of the ITERA International Oil & Gas Group. He also has over 20 years in teaching computer science and software engineering and holds instructor certificates from Carnegie Mellon University and London School of Economics. Currently, he is a Full Professor at the HSE University, National Nuclear Research University MEPhI, and Russian Technical University MIREA. He served as a Visiting Researcher at the Carnegie Mellon University (USA), the First Moscow State Medical University, and Innopolis University (Russia). He authored over 100 papers and 10 books, including 5 monographs by Springer, among which is IT Crisisology: Smart Crisis Management in Software Engineering (2020). He serves as an Associate Editor at the Intelligent Decision Technologies and International Journal of Knowledge-Based and Intelligent Engineering Systems. His research fields include: crisis responsive software development, enterprise system lifecycles, and data modeling.

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The book focuses on the real-world case-based crisis management in digital product development. This includes forecasting, responding, and agile engineering/management methods, patterns, and practices for sustainable development. This book introduces a set of case studies for sustainability in management as a blend, the components of which have been carefully selected from a few domains adjacent to digital production such as IT-intensive operation, human resource management, and knowledge engineering, to name a few. The key ingredients of this crisis management framework include information management, tradeoff optimization, agile product development, and knowledge transfer. The case studies this book features will help the stakeholders in understanding and identifying the key technology, business, and human factors that may likely result in a digital production crisis, i.e., critically affect the organization outcomes in terms of successful digitalization and sustainable development.These factors are particularly important for the large-scale applications, typically considered very complex in managerial and technological aspects, and, therefore, specifically addressed by the discipline of IT crisisology.