Human Relations in Organizations: Applications and Skill Building

Robert N. Lussier is a professor of management at Springfield College. He has taught management courses for more than 25 years, and has developed innovative and widely adopted methods for applying concepts and developing skills that can be used both personally and professionally.  Dr. Lussier is a prolific author of more than 435 publications. Over one million people globally have used his books. He has been contacted by hundreds of institutions and individuals in more than 75 countries earning him an unsurpassed national and international reputation as an author and keynote speaker.

PART ONE INTRAPERSONAL SKILLS: BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE BEGIN WITH YOU 
Chapter 1 Understanding Behavior, Human Relations, and Performance and Being Happy 
Chapter 2 Personality, Stress, Learning, and Perception 
Chapter 3 Attitudes, Self-Concept, Values, and Ethics 
PART TWO INTERPERSONAL SKILLS: THE FOUNDATION OF HUMAN RELATIONS 
Chapter 4 Communications, Emotions, and Criticism 
Chapter 5 Dealing with Conflict 
PART THREE LEADERSHIP SKILLS: INFLUENCING OTHERS 
Chapter 6 Leading and Trust 
Chapter 7 Motivating Performance 
Chapter 8 Ethical Power and Politics 
Chapter 9 Networking and Negotiating 
PART FOUR LEADERSHIP SKILLS: TEAM AND ORGANIZATIONAL BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE 
Chapter 10 Team Dynamics, Creativity and Problem Solving, and Decision Making 
Chapter 11 Organizational Change and Culture 
Chapter 12 Valuing Diversity and Inclusion Globally