The Communication Solution

Dr. Stacy Smulowitz is Executive Director of the Eastern Communication Association, a tenured, assistant professor at the University of Scranton and former Alumni Director at Wilkes University. Her passion for leading change started in 1995 as she traveled the United States to change the culture of an organization and continues through today as she helps leaders in higher education to make successful planned organizational change so that their institution can become more effective.

Preface

Introduction

Part 1: Groundwork // Fundamentals // And, the Research Says…. // Essential //Indispensable

Ch 1: The Nature of Organizational Change

Ch. 2 Approaches to the Process of Planned Organizational Change

Ch. 3 The Nature of Communication

Ch. 4 The Nature of Leadership

Part 2: Leadership Practices That Work

Ch. 5 Understanding the Higher Education Environment

Ch. 6 Commitment

Ch. 7 Change Agent

Ch. 8 Communication

Ch. 9 A New Model for Organizational Change

Part 3: Leadership Toolkit: a three step process for helping organizational members – especially employees- to drive and succeed at change efforts.

Chapter 10: Step 1: Self Discovery

Chapter 11: Step 2: Organizational Member Discovery

Chapter 12: Step 3: Implementation

Conclusion

References