Performance Evaluation (eBook)

Preface 6
Contents 8
1 Main Performance Categories: Effectiveness and Efficiency 10
1.1 Rationale of (Non-financial) Performance Evaluation 11
1.2 Particular Aspects of Performance Evaluation 13
1.2.1 Basics and Theoretical Foundations 13
1.2.2 Concepts and Methods 19
1.2.3 Practical Aspects 25
1.3 Scope, Focus, and Contents of the Book 25
References 26
2 Multi-criteria Production Theory: Foundation of Performance Evaluation 28
2.1 MCPT: A Particular Instance of General Production Theory 29
2.1.1 Conception and Fundamental Axioms 29
2.1.2 Illustrative Example of Sustainability PerformanceEvaluation 33
2.1.3 Value Dominance and Value Efficiency 35
2.2 Linear Value Functions and Their Special Cases 36
2.2.1 Traditional and Environmental Production Theories 36
2.2.2 Main Proposition for Linear Value Functions 38
2.3 Nonlinear Value Functions and Their Special Cases 39
2.3.1 Difficulties in Cases of Nonlinear Value Functions 40
2.3.2 Main Propositions for Convex Value Possibilities 43
2.3.3 Main Propositions for Consistent Monotonic Valuations 45
2.4 First Insights and Conclusions 47
2.4.1 Empirical Realism of Purely Technological Axioms 47
2.4.2 Rationality of Inefficient Activities 50
2.4.3 Further Insights, Application Areas and Limitations 51
References 53
3 Data Envelopment Methodology of Performance Evaluation 55
3.1 Data Envelopment and Multi-criteria PerformanceAnalysis 56
3.1.1 Generalisation of DEA by MCPT 57
3.1.2 What Kind of Data May Be Enveloped? 59
3.1.3 Justification of Traditional DEA 63
3.2 DEA for the Classical Case of Goods 67
3.2.1 Oriented Radial Performance Measurement 68
3.2.2 Unoriented Additive Performance Measurement 74
3.2.3 Essentiality of Disposability Assumptions 76
3.3 DEA for the Standard Case of Goods and Bads 79
3.4 DEA for General Linear Value Functions 82
3.5 Further Insights and Conclusions 86
References 89
4 Challenges of Performance Evaluation in Practice 91
4.1 Balance and Specialisation as Performance Categories 92
4.2 Selection and Qualitative Differentiation of Inputs and Outputs 95
4.3 Choice of Alternatives and Weighting Factors 101
4.4 Detection of Key Performance Indicators and TheirDependencies 107
4.5 Comprehensive Concepts of Performance Evaluation 110
References 112
Correction to: Performance Evaluation 115