Exploring Digital Ecosystems (eBook)

Preface 6
Contents 7
Introduction to Digital Ecosystem 11
1 Human Communities in Digital Ecosystems 12
2 Part II: Human Resources and Learning in Digital Ecosystems 13
3 Part III: Processes and IS Design in Digital Ecosystems 14
4 Part IV: Organizing in Digital Ecosystems 16
References 17
Part I Human Communities in Digital Ecosystems 18
Rethinking Romanian and Italian Smart Cities as Knowledge-Based Communities 19
1 Introduction 20
2 Developing Cities as Smart and Knowledge-Based Communities 21
2.1 Rediscovering Knowledge-Based Cities 21
2.2 Promoting Smart Cities as Communities 22
3 Research Methodology 23
4 Main Results 25
4.1 A Knowledge Management Perspective on the Smart Cities Model 25
4.2 The Performance of the Romanian and Italian Smart Cities 25
5 Conclusion and Further Research 28
References 30
Are the Elderly Averse to Technology? 32
1 Introduction 32
2 Investigation 34
3 Findings 35
4 Discussion 37
5 Conclusion 38
References 39
Value Co-creation in Online Communities: A Preliminary Literature Analysis 40
1 Introduction 41
2 Research Framework and Data Collection 42
3 Data Analysis 43
3.1 Descriptive Analysis 44
3.2 The Analysis of Citations and Topics Connections 48
4 Preliminary Discussion and Future Steps 50
References 51
Disability and Home Automation: Insights and Challenges Within Organizational Settings 54
1 Introduction 55
2 Home Automation for Supporting People with Disability 56
3 Disability and Home Automation: The State of Art in the Research 58
4 Disability and Home Automation: The State of Art in the Practice 68
5 Concluding Remarks 71
References 71
Efforts Towards Openness and Transparency of Data: A Focus on Open Science Platforms 74
1 Introduction 74
2 Literature Review 76
2.1 Open Science Paradigm 76
2.2 Existing Classifications of Transparency of Open Science Platforms 78
3 Proposed Model for Assessing Platforms’ Openness and Transparency 80
4 Discussion and Primary Conclusions 81
References 88
Millennials, Information Assessment, and Social Media: An Exploratory Study on the Assessment of Critical Thinking Habits 92
1 Introduction 92
2 Theoretical Framework 93
2.1 Critical Thinking and Millennials 94
3 Research Design 94
4 Data Analysis 95
4.1 The Profile of Respondents 96
4.2 Critical Thinking Skills: Descriptive Statistics 96
4.3 Self-assessment of Critical Thinking Skills 98
4.4 Exploratory Analysis 100
5 Discussion 102
6 Conclusions 102
References 103
Part II Human Resources and Learning in Digital Ecosystems 105
Grasping Corporate Identity from Social Media: Analysis of HR Consulting Companies 106
1 Introduction: Corporate Identity and Social Media 107
2 Theoretical Framework 108
3 Research Design 110
4 Results 110
4.1 Choice of Platform 110
4.2 Choice of Content 113
4.3 Engagement 114
4.4 Interaction 115
5 Discussion and Conclusions 116
Appendix 1 118
Appendix 2 119
Appendix 3 121
Appendix 4 122
References 123
Managing Intellectual Capital Inside Online Communities of Practice: An Integrated Multi-step Approach 126
1 Introduction 127
2 Theoretical Background 127
2.1 Communities of Practice 127
2.2 Intellectual Capital 128
3 A Four-Step Methodology 129
4 Discussion of Findings 132
4.1 The Nominal Group Technique 132
4.2 The Focus Groups with the Governance 132
4.3 The Focus Groups with the Members 133
4.4 Corrective Actions and the Improvement Strategy 135
5 Conclusions and Further Insights 135
References 137
How Do We Learn Today and How Will We Learn in the Future Within Organizations? Digitally-Enhanced and Personalized Learning Win 140
1 Introduction 140
2 Research on Learning Within Organizations: “Why”, “Who”, and “How” 141
3 Methods 142
4 Results 143
4.1 The Meaning of Learning: Present Versus Future 143
4.2 Learning Models: Present Versus Future 147
4.3 Learning Methods: Present Versus Future 150
5 Conclusions 151
References 152
Understanding the Relationship Between Intellectual Capital and Organizational Performance: The Role of e-HRM and Performance Pay 155
1 Introduction 156
2 Theoretical Framework and Hypotheses 157
2.1 Intellectual Capital and Organizational Performance in the RBV Perspective 157
2.2 The Moderating Role of e-HRM and Performance Pay 158
3 Methodology and Results 159
3.1 Sample and Procedure 159
3.2 Variables 160
3.3 Analysis and Results 161
4 Discussion and Conclusion 164
References 167
Information and Communication Technologies Usage for Professional Purposes, Work Changes and Job Satisfaction. Some Insights from Europe 169
1 Introduction 169
2 Theoretical Background 171
2.1 Work Change and Job Satisfaction 171
2.2 The Mediating Role of ICT Usage 171
2.3 The Job Resources’ Moderation Effect 172
3 Empirical Analysis 174
3.1 Method 174
3.2 Analysis 174
3.3 Results 176
4 Conclusions, Limitations and Further Research 178
References 180
(Digital) Learning Models and Organizational Learning Mechanisms: Should Organizations Adopt a Single Learning Model or Multiple Ones? 182
1 Introduction 182
2 Organizational Learning Mechanisms (OLMs) 184
3 Learning Models 184
4 Methods 185
5 Results 186
5.1 Learning Is a Key Driver for Attraction, Retention, and Engagement 186
5.2 The Use of Learning Models 187
5.3 Face-to-Face Versus Online Versus Blended Learning Models: Differences with Regards to Satisfaction, Enjoyment, and OLMs 187
5.4 Single Learning Model Versus Multiple Learning Models: Differences with Regards to Satisfaction, Enjoyment, and OLMs 188
6 Conclusions 191
References 193
Part III Processes and IS Design in Digital Ecosystems 195
Meta Principles of Technology Accessibility Design for Users with Learning Disabilities: Towards Inclusion of the Differently Enabled 196
1 Introduction 196
1.1 Motivation 197
2 Approach 198
3 Background 198
3.1 Context of People with LD 199
3.2 Technologies, Interfaces, Usability and Inclusion 199
3.3 Legislation for Accessibility of Web-Based Interfaces 200
4 Findings and Discussion 201
4.1 Principles and Guidelines for Accessible Designs 201
4.2 State of the Research on Accessible Designs for People with LD 202
4.3 Accessibility Design Principles for Users with LD 203
5 Conclusion 206
References 207
Business Process Analysis and Change Management: The Role of Material Resource Planning and Discrete-Event Simulation 211
1 Introduction and Related Work 211
2 The Methodological Framework 213
3 The Case Study 214
4 Scenario Analysis 218
4.1 Improve Molding Schedule (S1) 219
4.2 Full Time Schedules (S2) 219
5 Conclusions 220
References 221
A Simulation-Driven Approach to Decision Support in Process Reorganization: A Case Study in Healthcare 222
1 Introduction and Related Work 223
2 The Methodological Framework 224
2.1 The RBPM Methodology 224
2.2 Optimization, Compliance and Risk in Healthcare Processes 225
3 The Blood Bank Case Study 226
3.1 Acceptance Process: Compliance Analysis 227
3.2 Acceptance Process: The As-is Model 227
3.3 Acceptance Process: Risks Analysis 229
3.4 Acceptance Process: Optimization 230
4 Conclusions 232
References 233
How to Rate a Physician?—A Framework for Physician Ratings and What They Mean 235
1 Introduction 235
2 Literature Review 236
2.1 Factors Influencing Patient Satisfaction 236
2.2 Physician Rating Websites 238
3 Research Model 238
4 Research Method 240
5 Results 241
6 Discussion and Implications 242
6.1 Empirical Findings 242
6.2 Theoretical Implications 243
6.3 Practical Implications 244
7 Limitations and Further Research 245
8 Conclusion 245
Appendix 245
References 247
Last Mile Logistics in Smart Cities: An IT Platform for Vehicle Sharing and Routing 249
1 Introduction 249
2 State of the Art and Empirical Background 251
3 Objectives and Methodology 252
3.1 Objectives 252
3.2 Methodology 252
4 Preliminary Results 255
5 Discussion and Conclusions 255
Appendix: Optimization Algorithm Details 256
References 257
Digital Transformation Projects Maturity and Managerial Competences: A Model and Its Preliminary Assessment 259
1 Introduction and Motivations 259
1.1 About Competences 261
1.2 Research Questions 262
2 Background 263
2.1 Technology Maturity Models Compared 263
2.2 CIO and CDO Roles, Responsibilities, Tasks and Goals: What About Competencies? 265
3 A Digital Business Transformation Project Maturity Model for Managerial Competences 267
3.1 Model Outline 267
3.2 Pilot Assessment 268
4 Conclusions 269
References 269
Reporting Some Marginal Discourses to Root a De-design Approach in IS Development 271
1 Introduction 272
2 Opposing Stories of Modernist Design 273
3 The De-design Paralogy 275
3.1 Zen-Sign 275
3.2 Immanent Design 276
3.3 Meta-Design and Underdesign 277
3.4 Undesign 278
4 Discussion 280
4.1 From Formal IS Development to Effective IS Design 280
4.2 Social Implications of De-design 281
5 Conclusions 282
References 283
Digital Infrastructures for Patient Centered Care: Examining Two Strategies for Recombinability 287
1 Introduction 287
2 Theoretical Background 289
3 Methodology 290
4 Case Study Description 291
5 Analysis 294
6 Discussion 296
6.1 Generic and Tailorable Recombinability 296
6.2 Design and Use Recombinability 297
7 Conclusion 297
References 297
Time Accounting System: Measuring Usability for Validating the Socio-Technical Fit of E-service Exchange Solutions in Local Communities 299
1 Introduction 299
2 Social Context of Bangladesh 300
3 Background and Motivation 301
4 Methodology 302
5 Results and Discussions 304
5.1 Results 304
5.2 Discussions 304
6 Conclusions 309
References 311
Digital Identity: A Case Study of the ProCIDA Project 313
1 Introduction 313
2 Background 314
2.1 Identity Management System 314
3 Case Study: ProCIDA Project 316
3.1 ProCIDA Architecture 320
3.2 Experimentation 322
4 Conclusions, Limitations and Future Research 324
References 325
A Monte Carlo Method for the Diffusion of Information Between Mobile Agents 326
1 Introduction 326
2 Definition of the Model 327
3 Related Work 329
4 The Simulation 330
5 Mean Field Theory 331
6 Results of the Simulation and Future Work 333
References 336
Part IV Organizing in Digital Ecosystems 337
Understanding the Use of Smart Working in Public Administration: The Experience of the Presidency of the Council of Ministers 338
1 Introduction 338
2 Conceptualizing Smart Working: An Organizational Perspective 340
2.1 The Context (of Public Organizations) 341
2.2 The Smart-Working Elements 343
2.3 Individual, Organisational and Societal Outcomes 344
3 Method 346
4 The Case Study of the Presidency of the Council of Ministers: Findings and Discussion 347
4.1 The Context for the Adoption of SW in PCM 347
4.2 The Smart Working Elements in PCM 349
4.3 Individual, Organisational and Societal Outcomes for PCM 352
5 Conclusions and Next Steps 354
References 355
Decisions and Infrastructure (In)visibility: A Case Study 359
1 Introduction 359
2 Infrastructures, (In)visibility and Decision Making 360
3 The Case Study 362
3.1 Background: Willingness to Make ATM More Efficient in Europe 363
3.2 The Starting Point: Sectored Air Traffic Control 363
3.3 The Proposed Change: The Sectorless Scenario 364
3.4 Research Method 365
4 Data Analysis 365
4.1 The Actors Involvement 366
4.2 Dealing with the Problem/Issue 367
4.3 Solving the Conflicts 367
4.4 Driving the Decision Process 367
4.5 The Levels of Decision Process 368
5 Discussion on Infrastructure (In)visibility 368
References 371
Unlocking the Value of Public Sector Personal Information Through Coproduction 373
1 Introduction 373
2 The Impact of the Data Protection Legislation on the Re-use of Public Sector Personal Information 375
3 Privacy and Personal Information Protection in an Interconnected and Networked World 378
4 Unlocking the Value of PSPI 379
5 Conclusions, Limitations and Further Research Directions 382
References 383
Social Media Communication Strategies in Fashion Industry 386
1 Introduction 386
2 Corporate Reputation and Social Media Communication: A Literature Review 387
3 The Setting of the Quasi-replication 388
3.1 Methodology 388
3.2 Research Context 388
3.3 Sample Selection 389
3.4 Data Source and Data Analysis 389
3.5 Findings 392
4 Discussion and Conclusion 395
References 397
The Illusion of Routine as an Indicator for Job Automation with Artificial Intelligence 399
1 Introduction 400
2 Background 400
3 Methodology 402
4 Main Discussion 403
5 Conclusion 407
References 408
IS in the Cloud and Organizational Benefits: An Exploratory Study 409
1 Introduction 409
2 Theoretical Framework 410
2.1 Organizational Value of IT 410
2.2 Cloud Computing 411
3 Research Design 412
3.1 Factors, Calibration and Analysis 412
4 Data Analysis and Discussion 414
5 Discussion and Conclusion 417
5.1 Implications for Managers 417
5.2 Implications for Researchers 418
5.3 Limitations 419
References 419
Organizational Change and Learning: An Explorative Bibliometric-Based Literature Analysis 421
1 Introduction 421
2 Research Protocol 423
3 Data Analysis 427
3.1 Descriptive Analysis 427
3.2 The Analysis of the Topics Discussed in the Dataset 428
4 Discussion and Conclusions 433
References 433
Community-Oriented Motivations and Knowledge Sharing as Drivers of Success Within Food Assemblies 435
1 Introduction 436
2 Background Review and Hypothesis Development 436
2.1 Alternative Food Networks 436
2.2 Community-Oriented Motivations 437
2.3 Knowledge Sharing Through Online and On-Site Channels 438
3 Research Design and Methodology 439
3.1 Data Collection 439
3.2 Research Model and Data Analysis 440
3.3 The Regression Analysis 441
4 Results and Discussions 442
5 Conclusions, Limitations and Further Developments 445
References 445
Author Index 450