The Public Relations Handbook

Alison Theaker has over 25 years’ experience in public relations and management as a practitioner and academic. She was the first Head of Education and Training at the then Institute of Public Relations, as well as Principal Lecturer and Course Leader in Public Relations at Leeds Business School and Scholar in Residence in the School of Marketing Communication at Emerson College, Boston, US. She is an elected Fellow of the Chartered Institute of Public Relations and co-authored Effective Media Relations. She has delivered research papers at conferences in the UK, US and Australia on team-working in public relations, improving students’ writing skills and the future of PR as a profession. She is now a PR coach for small businesses, running her own consultancy, The Spark, in Devon, www.thesparkuk.com, as well as an Associate Lecturer at Birmingham City University and a Chief Examiner for the CIPR internal communications qualifications.

Part I The context of public relations 1 What is Public Relations? Sarah Roberts-Bowman 2 Public Relations and Communications Sarah Roberts-Bowman 3 Public relations, politics and the media Ian Somerville and Sahla Aroussi 4 Public Relations and Management Anne Gregory 5 Ethics, professionalism and regulation Alison Theaker Part II Strategic public relations 6 Public relations and corporate communication Emma Wood 7 Public Relations and Corporate Identity Emma Wood 8 Risk, Issues and Crisis Management: A Collaborative Role for Public Relations Heather Yaxley 9 Public Relations and Corporate Social Responsibility Ian Somerville and Emma Wood 10 Measurement and evaluation Mairead McCoy 11 The public relations of globalisation Peter Walker Part III Stakeholder public relations 12 Media Relations in the Social Media Age Philip Young 13 Internal Communications Liam FitzPatrick 14 Financial Communications Mark Phillimore 15 Public sector public relations Simon Wakeman 16 Consumer Public Relations Michael Frohlich 17 Business-to-business public relations Loretta Milan 18 Public relations and engagement in the not-for-profit sector David Hamilton 19 Using New Technology Effectively In Public Relations Heather Yaxley 20 Activism and public relations Philip Young Part IV Shaping the future 21 Future challenges for PR Alison Theaker