Listening
Routledge (Verlag)
978-0-205-61119-5 (ISBN)
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This book encourages the reader to view listening as a process involving six interrelated components, which are developed along the parallel dimensions of theory and skill building. Within the unifying theoretical framework of the HURIER model, readers develop an understanding of the listening process and acquire observable listening skills.
The Fourth Edition continues to explore the impact of culture, technology, and globalization, and raises ethical questions to promote consideration of the responsibilities associated with listening behavior. Readers will readily recognize the important role listening plays in helping them to achieve their personal and professional goals while acquiring strategies to become more effective listeners.
Preface.
Acknowledgments.
I. AN INTRODUCTION TO LISTENING.
1. Improving Listening Effectiveness.
Importance of Listening.
The World of Listening.
Reasons to Listen.
The HURIER Approach to Listening.
Understand Yourself as a Listener.
2. Listening Theory and Research.
Theoretical Perspectives.
What We Know about Listening Behavior.
Factors that Influence Listening.
Research on Listening Assessment.
The HURIER Model: A Behavioral Approach.
Developing Listening Strategy.
II. LISTENING: PRINCIPLES AND APPLICATIONS.
3. The Process of Hearing.
In the News: Classroom Surfing.
The Process of Hearing: Principles.
Hearing and Attention.
Learn to Focus Your Attention.
Develop Your Appreciative Listening.
4. The Process of Understanding.
In the News: Lynch Tiger?
The Process of Understanding: Principles.
Comprehension in Two-Way Settings.
Understanding in One-Way Communication Settings.
5. The Process of Remembering.
In the News: So Easy to Forget
The Process of Remembering.
Memory Systems.
Obstacles to Effective Memory.
Paths to a Better Memory.
6. The Process of Interpreting.
In the News: Will the Real Hilary Please Stand Up?
The Process of Interpreting: Principles.
The Nature of Empathy.
Nonverbal Communication.
Vocal Cues.
Verbal and Nonverbal Cues Interrelate.
Becoming an Empathic Listener.
7. The Process of Evaluating.
In the News: Environmental Concerns–Scientific Problem or Moral Issue?
The Process of Evaluating: Principles.
Theories of Persuasion.
Prepare Yourself for Critical Listening.
Elements of Persuasion.
Evaluate Rational Appeals.
Evaluate Emotional Appeals.
8. The Process of Responding.
In the News: Tragedy at Virginia Tech
Responding to Messages: Principles
Response Styles.
Nonverbal Dimensions: Creating Listening Environments.
III. LISTENING: RELATIONSHIPS AND CHALLENGES.
9. Listening Relationships.
In the News: Senior Scam–Listening to Telemarketers
Listening Relationships
Relationships in the Family.
Educational Relationships.
Helping Relationships.
Organizational Relationships.
10. Listening Challenges.
In the News: Harvard Widens Gender Gap
The Challenge of Listening to the Media.
The Challenge of Listening in High Technology Environments.
The Challenge of Global Listening.
The Challenge of Listening between Genders.
The Challenge of Ethical Listening.
Index.
| Erscheint lt. Verlag | 12.2.2009 |
|---|---|
| Verlagsort | New York |
| Sprache | englisch |
| Maße | 230 x 152 mm |
| Gewicht | 517 g |
| Themenwelt | Schulbuch / Wörterbuch ► Wörterbuch / Fremdsprachen |
| Geisteswissenschaften ► Sprach- / Literaturwissenschaft ► Sprachwissenschaft | |
| ISBN-10 | 0-205-61119-2 / 0205611192 |
| ISBN-13 | 978-0-205-61119-5 / 9780205611195 |
| Zustand | Neuware |
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